Jamf School vs. Salesforce Agentforce Education

Jamf school is amazing at device management as far as tracking devices, installing apps, removing apps, pushing out updates, and putting persons in specific groups or classes based on the needs of the student/teacher. There could be improvement in the instance where you send an iPad for repair and it returns with a new SN and you have to swap out the license from one SN to another.

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I would say it's suited for a higher ED or K through 12 use case. If you're tracking anyone who is a learner, I would say it's still applicable for non-degree learning experiences. So even if you don't have a four year degree granting institution, but if you're not doing education, that's probably where I would say it's not really for you. Right. There's other products, other verticals like nonprofit cloud or financial services cloud you'd want to look at.

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• Concise management
• Data tracking
• Instructional tool

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• Great use of integrating across all aspects of enrollment.
• Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals.
• Reporting is fabulous inside of Salesforce.
• All of the Apps in the App Exchange.

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• Steep learning curve
• Cannot track MacBook locations
• Unassigning and Reassigning devices when changing SNs from repairs is complicated

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• I think the display of the cloud for students can seem a bit intimidating at first.
• I do not know the depth in which some features could offer more, but organization is the most important in displaying the information for the user.
• Other than the visual aspect I think Salesforce does an amazing job! I'd like to see this used more widely.

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For the most part, Jamf School does everything it is programmed to do. However, there are a few instances where we have run into snags. This is to be expected with any software though and working customer support has always been helpful. Customer support does their best to help with each scenario we've had issues with.

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It can be extremely user friendly and customizable - if you have the skills to do that. There are features - like records related opening in sub tabs - that make work more efficient. There is a definitely a steep learning curve when it comes to becoming a salesforce admin though.

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People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.

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We originally tried an MDM from Cisco and it did not deliver in useability or features like Jamf

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Salesforce has many more options, functionality, and can provide real time dashboard reports from the homepage. Provides a quicker search functionality and merges all information for other areas of the company into a concise summary. Report functionality is very intuitive and with basic understanding, users can build their own graphs and dashboards to help visual important data.

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• Significantly reduced the time of managing devices on the class or using configurator

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• Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions.
• Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA.
• Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info