Jhana vs. Maestro

If you are growing quickly and need to give first time people managers a resource to learn the basics this is a good tool. If you have established leaders this is not a good tool for them. It covers the basics and ABCs of people management and does not go much further than that.

Incentivized

Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.

Incentivized

• There are weekly articles that are sent out
• There is info on just about any HR topic there is
• There are activities and exercises that can be done

Incentivized

• Easy progress reports using a type of "mail merge" built in template
• Reports tab is a nice feature
• Seems fairly stable and reliable

Incentivized

• The articles are very surface level
• It is hard to make it valuable in a specific situation. One size does not fit all.
• The exercises don't seem totally flushed out

Incentivized

• Guest Names - I do have some difficulty with guest names. Many people want two names on their member profile. When I use Schmoe, Joe And Jane, it capitalizes the A in and. If I use the ampersand I have issues with the name processing. So, just one primary member and no ampersand.
• Creating New Folios - For some reason it is very easy to create a new folio under a member account and you have to finish creating it before you can back out of it. I have done that a few times but not a huge deal.
• Access Levels - Is there an easy to follow list of access levels and what they include? I guess I should ask Maestro this. Maybe not an issue...

Incentivized

Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities

Incentivized

I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.

Incentivized

I have not used any other products like Jhana and I am not sure of what else would be out there. So it is hard to explain how Jhana has stacked up. I would image it stacks up well against anything else. My guess is that other tools feel a lot more corporate.

Incentivized

Maestro is the first lodging software I have reviewed. I do not have much other experience with lodging software so I am unable to compare. I do really like that Maestro has the support we need in an ever challenging customer service world. Thanks for being a great tool for our resort!

Incentivized

• It costs money for users that don't really use it
• It quickly gives a resource to new managers
• It is something for HR to use with new managers

Incentivized

• Maestro allows me to log all communication with families, eliminating any question as to when I reached out
• Maestro is a huge time saver with sending progress reports
• Maestro lacks customization that would make teachers more efficient

Incentivized