Maestro - A Great Tool For Multi-Faceted Resorts
Pros
- Customer Support - I appreciate that I always get a quick response, if not immediate with easy to follow solutions to my concerns/issues. Their customer support team is always positive, friendly and helpful!
- Easy to Learn and Understand - I am not great with technology but I find Maestro easy to learn, use and navigate. It is very user friendly.
- Ability to Easily Update Charges - I appreciate the ease of access to Member and guest billing and folios and how easy it is for me to post, remove or reverse charges as need be.
- One Interface - I appreciate being able to track member information and reservations in one area! What a great tool.
Cons
- Guest Names - I do have some difficulty with guest names. Many people want two names on their member profile. When I use Schmoe, Joe And Jane, it capitalizes the A in and. If I use the ampersand I have issues with the name processing. So, just one primary member and no ampersand.
- Creating New Folios - For some reason it is very easy to create a new folio under a member account and you have to finish creating it before you can back out of it. I have done that a few times but not a huge deal.
- Access Levels - Is there an easy to follow list of access levels and what they include? I guess I should ask Maestro this. Maybe not an issue...
Return on Investment
- At one point our step pricing was not working properly so we did lose some room revenue. Maestro helped us get this resolved.
- Maestro saves time, which saves money, by having all of our member billing, reservations and more in one location.
- No other impacts that I can think of.