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Kaleido vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Kaleido

    Score10 out of 10
    N/AKaleido headquartered in Raleigh offers enterprise blockchain-as-a-serivce (BaaS).

    $0

    per month

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    KaleidoManhattan Active Customer Engagement
    Editions & Modules
    Team
    $0.15
    per node/per hour
    Business
    $0.55
    per node/per hour
    Starter
    Free
    Enterprise
    Custom Pricing
    No answers on this topic
    Offerings
    Pricing Offerings
    KaleidoManhattan Active Customer Engagement
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    KaleidoManhattan Active Customer Engagement
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    Score7.8 out of 10
    Medium-sized Companies
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    Customer.io
    Score9.1 out of 10
    Enterprises
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    SAP Service Cloud
    Score8.5 out of 10
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    User Ratings
    KaleidoManhattan Active Customer Engagement
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.0
    (1 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    KaleidoManhattan Active Customer Engagement
    Likelihood to Recommend
    Kaleido
    Kaleido is well-suited for all consortiums-as-a-service and blockchain-as-a-service use cases. Specific areas where we believe Kaleido can shine through: ecosystem development, payment networks, trade finance, shipping and logistics, government and multilateral partnerships, and electronic data interoperability. Our clients are also using or considering Kaleido in other areas. Clients working with AWS, Azure, Corda, and Hyperledger Besu will benefit from Kaleido's extensive services, integrations, and partnerships. More broadly, Kaleido seems to be a great choice whenever technical sophistication, an easy-to-use interface, and pre-integrated services are needed in a blockchain-based consortium.
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    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Pros
    Kaleido
    • Ease-of-use (e.g. fast and intuitive onboarding)
    • Security (e.g. customized security control, advanced security built in, and high degree of expertise on Kaleido team)
    • Plug-and-play solutions and flexibility (e.g. large library of ready-to-go "Kaleido Services")
    • Third-party integrations and partnerships (e.g. Corda, AWS, Azure, Hyperledger Besu, etc.)
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    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    Kaleido
    • Would like to see Kaleido ramp up their marketing/visibility so that they have more name recognition with new clients.
    Read full review
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Usability
    Kaleido
    Usability is one of Kaleido's shining features.
    Read full review
    Manhattan Associates
    No answers on this topic
    Support Rating
    Kaleido
    Their customer support has been very strong throughout the implementation.
    Read full review
    Manhattan Associates
    No answers on this topic
    Alternatives Considered
    Kaleido
    Kaleido is generations ahead of IBM Blockchain Platform. Once we took a closer look at Kaleido, it was an easy choice. In our experience, Kaleido's team has blown IBM out of the water in terms of technical sophistication, thought leadership, and ease of use. In particular, the volume and quality of pre-integrated enterprise and B2B services in Kaleido allows for a democratized blockchain-as-a-service experience -- even a student or beginner could set up an enterprise consortium with Kaleido's interface and tools. By contrast, IBM Blockchain Platform had a clunkier user experience (including interface and member on boarding process), with fewer advanced features and integrations (e.g. lower quality options for creating smart contracts and digital assets). We also interacted with IBM Blockchain Platform's team and found their skills and perspectives to be more generic and less up-to-date. Frankly, we lost valuable time by starting on IBM Blockchain Platform.
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    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Return on Investment
    Kaleido
    • 96% user satisfaction so far -- very impressed
    Read full review
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    ScreenShots

    Kaleido Screenshots

    Screenshot of Kaleido Login pageScreenshot of Kaleido DashboardScreenshot of Choose between Ethereum, Hyperledger Fabric, or Corda to build your blockchain appScreenshot of Block ExplorerScreenshot of Choose your hosting region