TrustRadius

Infobip vs. Keybe

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Infobip
Score 7.2 out of 10
N/A
Infobip headquartered in London offers a CPaaS designed to bridge IT and Telecoms, powering enterprises with omnichannel communication and user authentication options for a global user base.N/A
Keybe
Score 0.0 out of 10
Small Businesses (1-50 employees)
Keybe is an AI Ecosystem Platform that aims to boost sales-forces performance. It starts by integrating a brand’s conversational channels so teams can answer all chats into a single tab. It’s also possible to connect as many agents (users) as required simultaneously. This way, once a person gets in touch with a business, it's created automatically in KB:’s CRM. A specific feature that allows the user to control the whole customer journey without acquiring other software. Create…
$0
per month per user
Pricing
InfobipKeybe
Editions & Modules
No answers on this topic
essential
$0
per month per user
Pro
$29.95
per month per user
Premium
$299
per month per user
Offerings
Pricing Offerings
InfobipKeybe
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$299 one-time fee per installation
Additional Details—You can get an approximate monthly cost in our main page - prices.
More Pricing Information
Community Pulse
InfobipKeybe
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InfobipKeybe
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All AlternativesView all alternativesView all alternatives
User Ratings
InfobipKeybe
Likelihood to Recommend
8.0
(2 ratings)
-
(0 ratings)
Likelihood to Renew
8.0
(1 ratings)
-
(0 ratings)
Usability
7.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
InfobipKeybe
Likelihood to Recommend
Infobip
OpenMarket is well suited to support enterprise SMS at scale, with a wholesale and flexible solution. Their provisioning team is great in terms of response time, and support for their products is deeply rooted in industry and technological understanding of SMS. OpenMarket would not be well suited for small companies just starting to test the waters with SMS in a low barrier way.
Verified User
Anonymous
Read full review
Keybe Inc.
No answers on this topic
Pros
Infobip
  • Trans SMS
  • WhatsApp for Business
  • Marketing automation
  • Dashboards
  • Great Customer Success team
Manan Shah | TrustRadius Reviewer
Manan Shah
Lead - Campaigns
Read full review
Keybe Inc.
No answers on this topic
Cons
Infobip
  • OpenMarket does most things well. One thing they are missing is MMS capabilities on text enabled long numbers.
  • The portal for entering shortcode program briefs is kind of clunky, it would be nice is account managers took the Word document and imported it into the tool for clients.
Verified User
Anonymous
Read full review
Keybe Inc.
No answers on this topic
Likelihood to Renew
Infobip
Best customer success team. Newer channels to reach customers are quickly worked upon and implemented faster. Transparency with billing
Manan Shah | TrustRadius Reviewer
Manan Shah
Lead - Campaigns
Read full review
Keybe Inc.
No answers on this topic
Usability
Infobip
Infobip gradually introduces things sometimes which is difficult to implement
Manan Shah | TrustRadius Reviewer
Manan Shah
Lead - Campaigns
Read full review
Keybe Inc.
No answers on this topic
Support Rating
Infobip
- always available to provide support - don't have to raise tickets which goes in constant loop of not getting answered
Manan Shah | TrustRadius Reviewer
Manan Shah
Lead - Campaigns
Read full review
Keybe Inc.
No answers on this topic
Implementation Rating
Infobip
A strong roadmap involving key stakeholders can help move things faster. Be clear with volume commitments for delivery channels.
Manan Shah | TrustRadius Reviewer
Manan Shah
Lead - Campaigns
Read full review
Keybe Inc.
No answers on this topic
Alternatives Considered
Infobip
As a top tier aggregator, OpenMarket requires contracts to utilize their services, whereas other SaaS providers allow users to signup and start sending within a shorter amount of time. The benefit of using OpenMarket is the relationship, and the SLAs in availability they maintain. Other aggregators offer equal levels of service, so there are other shops in town selling the same thing with the same reliability.
Verified User
Anonymous
Read full review
Keybe Inc.
No answers on this topic
Return on Investment
Infobip
  • OpenMarket has had a positive effect on our business in terms of providing a low-cost bulk SMS and MMS solution.
  • We are able to provide enterprise level SMS services in a reliable and cost-effective way.
  • Our business objective to have high availability, and connections with top tier aggregators is supported by our relationship with OpenMarket.
Verified User
Anonymous
Read full review
Keybe Inc.
No answers on this topic
ScreenShots

Keybe Screenshots

Screenshot of Answer all your business’ chats from a single tab with KB: Chats.Screenshot of No more lost contacts. Start saving people's information automatically with KB: Contacts.Screenshot of Boost your sales-forces performance creating opportunities with KB: CRMScreenshot of Automate operative tasks and repetitive answers training your own no-code Artificial IntelligenceScreenshot of Keep and eye on your sales-forces performance with real time reports and make smart decisions based on data.