| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Klaus | N/A | High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°… | $0 Up to 10 conversation reviews per week |
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| Entry-level Setup Fee | No setup fee | ||||||||||
| Additional Details | Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews | ||||||||||
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| Small Businesses |  8x8 Contact Center Score 8.7 out of 10 |
| Medium-sized Companies |  Eleveo Score 9.4 out of 10 |
| Enterprises |  Calabrio WFM Score 8.3 out of 10 |
| All Alternatives | View all alternatives |
| Klaus | |
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| Likelihood to Recommend | 7.0 (1 ratings) |
| Usability | 4.0 (1 ratings) |
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| Likelihood to Recommend | Klaus
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| Return on Investment | Klaus
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| ScreenShots | Klaus Screenshots     |