Meow! It's a Klaus review
July 09, 2024

Meow! It's a Klaus review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Klaus

I've been using Klaus with my team for a few years. It has allowed me to quickly give feedback to the team to ensure everyone is providing high quality responses to customers. We are able to review a high volume of conversations by sharing peer feedback each week. This also allows each agent to learn from each other.

Pros

  • Set review goals through assignments
  • Calculates the team's IQS
  • Help us identify areas for improvement

Cons

  • the UI can be difficult to use
  • too many changes to the UI
  • We can say with confidence that we are delivering top notch service to our customers.
It's not always super easy to use. The UI changes often which can be frustrating. I'd rather be able to set up the program and have to work continually for my team. In my opinion, I've especially seen it go downhill since it's been acquired by zendesk.

Do you think Klaus delivers good value for the price?

Yes

Are you happy with Klaus's feature set?

Yes

Did Klaus live up to sales and marketing promises?

Yes

Did implementation of Klaus go as expected?

Yes

Would you buy Klaus again?

Yes

Klaus works great for teams looking to share feedback on a subset of conversations customer support agents have with customers.

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