Klevu, now part of Athos Commerce vs. Pinecone

I think Klevu is a great solution for brands looking to enhance their website. They have templates that may work for brands that don't have a tech team. Their product offering can also be fully customizable but this would require some development work on the brand end. Overall, would recommend them!

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Similarity search and ranking are fundamental capabilities, and Pinecone just has this nailed. Almost every application, especially those that talk to LLMs, can use this feature, and there is no reason to reinvent it or use anything more complicated or "full stack" than Pinecone. Pinecone is a powerful tool in this space.

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• Great customer success team
• Always sharing with us their latest product offering
• Their technical support team is very helpful and willing to hop on calls with us

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• Adding a vector (of course) and we are able to add arbitrary metadata with it.
• Similarity search, ranking and metadata retrieval.
• The webui/console tools are nice when debugging/confirming something. Above-average tooling in this regard.

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• I think you definitely need someone technical in house to help assist and customize
• They're pretty stern on pricing

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• Pinecone has come a long way (we have been using it for years). While the tooling used to have some rough edges, I can't really complain these days.
• Migrating an entire database from one AWS zone to another basically required a full data dump and reload. That could be improved. I have not tried AWS=>GCP=>Azure replications/migrations, but suspect they are not yet well supported, and that would be helpful.

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It is lean and covers all the bases. I am sure there are one or two things that could be better, so 9 instead of 10.

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We selected Pinecone because they had much more startup-friendly pricing.

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• Seeing a 2x increase in conversion rate

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• When our product had a primitive search, we were lambasted by users, and we embraced Pinecone to fill an urgent need for something better. Over the years, it has become a wired-in foundation for more than a few product features.
• The money we didn't spend creating and maintaining something "like" Pinecone has been one of our best investments.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info