Klippa vs. SAP Ariba Procurement

Klippa does well with invoices without graphics and logos. If you can convince your suppliers to remove their branding and submit plain company names it will perform better. One issue that I could not overcome was when a supplier used "SO" (for Sales Order) as the prefix for an invoice. Every time the OCR ran it deciphered this as "S0" S-Zero. I wouldn't downgrade my rating based on that though. My one significant disappointment was I was led to believe that they would tailor the template for us. There was some minor work around our local tax rules but when it got to specific coding for our purchase order numbers the work ceased. To be fair, I may have misunderstood the scope of what changing these templates was included in the agreement. Either way, we could work around it so it wasn't a major flaw.

Incentivized

SAP Ariba is well suited for complicated procurement processes requiring lot of inter department interfacinng and comments and reviews at every stage. It is possible to maintain complete history of the procurement cycle and records inputs from all stakeholders- internal and external. It automatically creates a to do function on the system of the person at whose desk any issue remains unresolved.

• Identifies invoice numbers.
• Extracts text from any angle - 45 degrees and upside down.
• Extracts line items from a printed invoice.

Incentivized

• Customer Service. We have an incredible team that look after us.
• Listening. The team are receptive to ideas of how to improve the network and these ideas are often implemented.
• Standards. Providing a uniform set of rules enables us to onboard and engage quickly.

• More flexibility in tailoring the templates to suit individual customers.
• Better documentation around the API; as I recall it was hard to find.
• Commercial follow up. No one has contacted me since my initial purchase.

Incentivized

• Integration with other tools is not very good. The APIs provided are not scheduled within the Ariba process and must use a middleware to send information back and forth between tools
• Customer support for configuration questions. The response time can be weeks or months waiting time and the response back is often unhelpful.
• Flexibility with company entities. With a large company with so many entities it is hard to structure and customize your suppliers into many entities. You often have to duplicate.

Incentivized

Established product and we are now using it as a mean for our procurement transformation

As an end user I tend to prefer modern interfaces. It may be good for the backend users in accounting, but for me it is obvious that all the email notifications and built in interface is lacking on the overall state of UI/UX in the industry. It is not the worst of course if compared to those of the biggest competitors though (company starting with "O").

Incentivized

The Good -

1. SAP Ariba support comes with multiple options. The standard support model for all customers is the shared service model where the SLAs are acceptable.
2. For customers with critical needs, a paid upgrade is offered in the form of 'Preferred support'. This paid service promises better SLAs and Best Practice literature and services from Ariba.

The Bad -

1. Some service issues get caught in between SAP Ariba support and SAP support. This triage may result in a loss of time for customers.

Incentivized

Klippa is optimised for invoices. Wins hands down.

Incentivized

I have and still use Coupa. Coupa is much less robust in comparison to Ariba. SAP Ariba Procurement has the ability to see what transactions have been sent, the ability to resend cXML Purchase Orders, see a history of what has happened with transactions, much more robust reporting capabilities, etc. SAP Ariba Procurement is 5-10 times better than Coupa in my opinion.

Incentivized

• To early to tell, our app has been delayed due to other COVID related activities.

Incentivized

• Improving Broadspectrum's PIFOT for suppliers who have migrated to invoicing through Ariba.
• Provided a simple end-user interface to support PO creation, which has improved internal business process. This has led to good quality PO's being created upfront, which has reduced unnecessary re-work to ensure invoices are paid on time, and improved the businesses capability to report on real time commitment.