SAP Ariba Procurement Provides Versitle, Automated and Touchless End to End Solution for Managing Request to Payment Processes
November 19, 2020

SAP Ariba Procurement Provides Versitle, Automated and Touchless End to End Solution for Managing Request to Payment Processes

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SAP Ariba Procurement

The bank uses SAP Ariba Procurement for its end to end Request to Payment process. When users have a an indirect product or service need, they go to SAP Ariba Procurement. There based on their need, the system guides them to where they need to go, whether it is a smaller, low risk purchase or one that is medium to high risk purchase. The system is able to determine what the need is based on answers to questions and guides them to the best procurement method that is required for the purchase. The end to end process is routed through dynamic tasks and all sourcing, contract and procurement documents are stored in the system. The SAP Ariba Procurement solution allows for the bank to use the strength of the Ariba Network to do business with thousands of suppliers electronically and touchless. It allows for the bank to ensure there is contract compliance to all contracts and provides line level detailed spend visibility into what we are buying. With this data the bank has been able to rationalize and risk assess suppliers so that we are doing business with a core group of suppliers and that we understand the risk of doing this business.
  • The Ariba Network - Allows for seamless mining for suppliers, touchless transactions and monitoring and updating of supplier data around information and risk.
  • Contract Compliance Matching - Ensures appropriate spend management of supplier spend and that invoices are matched to the appropriate negotiated rates with our preferred suppliers.
  • Spend Visibility into what is being purchased - Allows implementation of business processes and reporting that ensures detailed information on our spend.
  • Automation of end to end request to payment process - Allows us to have an automated process managed by workflow, centralized location for all indirect spend requests and purchases, and provides a centralized location for all sourcing activities and contract repository
  • Out of the Box Reporting - This has been an area where SAP Ariba could improve and are working to improve. The data is in the system however, combining and displaying the data in the system leaves little to be desired
  • Easily combining / linking to other SAP Products such as Concur, Fieldglass, SuccessFactors is a limitation but is improving
  • Touchless Process - 95% of all invoices are touchless, request process is automated in system.
  • Helped to meet and exceed savings goals through use of process and savings tracking through savings form object in system.
  • Spend Under Management - 98% of all indirect spend is now under management in the SAP Ariba Procurement solution. 80% of our spend is invoice off of contract.
A huge deciding factor is ease of use for end users. SAP Ariba Procurement far exceeds other offerings. Another factor is ability to process services spend. SAP Ariba offers multiple ways to process all types of spend needed based on how it is being purchased.
SAP Ariba Procurement is easy to use for a casual user as well as the more experienced users. SAP Ariba Procurement solution can be seamlessly configured to allow various processes throughout the Request to Payment processes.
Customer support has always been top notch. From small configuration changes to overall process changes, support has the teammates in place with excellent knowledge and is able to provide solutions based on business challenges quickly. Their customer support through their Account teams continues to be hands on and very responsive to needs in a timely fashion.

Do you think SAP Ariba Procurement delivers good value for the price?

Yes

Are you happy with SAP Ariba Procurement's feature set?

Yes

Did SAP Ariba Procurement live up to sales and marketing promises?

Yes

Did implementation of SAP Ariba Procurement go as expected?

Yes

Would you buy SAP Ariba Procurement again?

Yes

SAP Ariba originally was built for goods transactions and excels in this area through catalogs and various other ordering methods. Being a heavy services spend financial services institution, we were looking for a solution that was able to handle processing services spend. SAP Ariba offers many different methods for procuring services and provides line item detail for this spend that allows us visibility into this (What was bought, How much was paid, How many received, Who consumed, Supplier utilized).