TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Leap Patron Management

    Score8 out of 10
    N/ALeap Patron Management, a solution of Leap Event Technology, helps arts and culture organizations sell more tickets, increase donations, and cultivate stronger bonds with their audience.N/A

    Ticket Tailor

    Score10 out of 10
    N/ALondon-based Ticket Tailor offers their online ticket sales system supporting different volumes of events with differing pricing tiers, touting a relatively low cost of service compared to other ticketing solutions.N/A
    Pricing
    Leap Patron ManagementTicket Tailor
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Leap Patron ManagementTicket Tailor
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Leap Patron ManagementTicket Tailor
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    CheckPoint
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    Enterprises
    Ellucian CRM Advance
    Score5 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Leap Patron ManagementTicket Tailor
    Likelihood to Recommend
    6.0
    (2 ratings)
    8.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Leap Patron ManagementTicket Tailor
    Likelihood to Recommend
    Patron Technology
    PatronManager is probably best for a larger organization with a dedicated technology expert because a lot of the features require someone to understand the back end a little bit more, especially when you need help (and a lot of the webinars or feature releases are way over the average person's head!). Data mining becomes frustrating because the reporting features are very backwards. PatronManager is very user friendly on the ticketing center and its easy to train new employees on this side.
    Incentivized
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    Ticket Tailor
    If you want to quickly and easily sell tickets to an event without a lot of hassle or absurd fees, this is a great platform. I'm not sure this would work well for complex, multi-tiered ticket sales for events that have thousands of tickets.
    Incentivized
    Read full review
    Pros
    Patron Technology
    • Building custom reports is intuitive and user friendly.
    • Integration with third party apps such as MailChimp is seamless and functional.
    • Support requests are handled quickly, and the annual user conference offers special training and in-person demos.
    Incentivized
    Read full review
    Ticket Tailor
    • Affordable.
    • Allows multiple discount codes and multiple price levels.
    • Excellent customer service.
    • WordPress plug-in that worked flawlessly.
    Incentivized
    Read full review
    Cons
    Patron Technology
    • Reporting features are difficult to use.
    • Built for orgs that have IT management, challenging at a small shop.
    • Not easily customizable.
    Incentivized
    Read full review
    Ticket Tailor
    • Online knowledge base could be expanded. I had questions that were not included in the FAQs - but were quickly answered via chat.
    Incentivized
    Read full review
    Support Rating
    Patron Technology
    No answers on this topic
    Ticket Tailor
    Customer support representatives were amazingly responsive to questions. We received replies even outside of their stated available hours. They always understood the question/issue immediately and were very thorough and specific in their explanations and step-by-step instructions. Ticket Tailor customer support is among the best I have seen in any industry. Quick, smart, and always helpful.
    Incentivized
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    Alternatives Considered
    Patron Technology
    The PatronManager user experience is far superior, and custom report-building is the easiest I have ever seen on a CRM platform. Pricing is also competitive, and customer service + support far exceeds other platforms I have used in the past.
    Incentivized
    Read full review
    Ticket Tailor
    Ticket Tailor is much more flexible at a much lower price point than Eventbrite. It was, by far, the most practical and affordable solution. The same functionality with Eventbrite would have required the more expensive "professional" price level which was prohibitively expensive for our small company, especially in its early stages.
    Incentivized
    Read full review
    Return on Investment
    Patron Technology
    • PatronManager has saved us a lot of money compared to former ticketing software (Vendini).
    • PatronManager has less ticketing fees associated, enabling audiences to up their purchase with an add-on donation that we get to keep.
    Incentivized
    Read full review
    Ticket Tailor
    • A box office that is easy to use.
    • The ability to cover box office costs by setting a service charge.
    • Seamless integration with our website.
    Incentivized
    Read full review
    ScreenShots