TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Leap

    Score8.3 out of 10
    N/AFounded in 2016, Leap is subscription-based software for home service contractors that automates steps in the sales process from estimating, proposals, and contracts to financing, payment capture, and e-signatures.

    $49

    per month per user

    Service Fusion

    Score8.2 out of 10
    N/AService Fusion headquartered in Irving offers their field service management software solution, combining customer management, dispatch and scheduling, estimating, as well as invoicing and payment management.

    $99

    per month

    Pricing
    LeapService Fusion
    Editions & Modules
    Pro
    $49
    per month per user
    Premium
    $99
    per month per user
    Enterprise
    $125
    per month per user
    Starter
    $99.00
    per month
    Plus
    $199.00
    per month
    Pro
    $349.00
    per month
    Offerings
    Pricing Offerings
    LeapService Fusion
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    LeapService Fusion
    Small Businesses
    No answers on this topic
    Kickserv
    Score9.3 out of 10
    Medium-sized Companies
    No answers on this topic
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LeapService Fusion
    Likelihood to Recommend
    9.0
    (2 ratings)
    9.0
    (1 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    LeapService Fusion
    Likelihood to Recommend
    Leap
    Leap (formerly JobProgress) helped us automate and simply our processes. We chose it over competitors because we were able to customize it to the different service offerings we provided - other platforms seem to be designed for one type of service or another making them problematic. We were able to reduce the number of software providers we use and integrate others that we were using separately. It is designed well to track [potential] jobs, but it does not work well for tracking business development opportunities.
    Incentivized
    Read full review
    Service Fusion
    Service Fusion is a fantastic application for any business conducting fieldwork. Any instance in which you need to schedule and route agents for services (ie onsite repair services, contractors, construction, project management firms). Additionally, it could be applied to field sales representatives. As Service Fusion does have a CRM function, a structured sales organization could apply the features to track and follow up on lead generation and/or sales visits!
    Incentivized
    Read full review
    Pros
    Leap
    • Providing proposal viewing
    • Allowing clients to accept proposal terms electronically
    • Tracking project progress and payment status
    Incentivized
    Read full review
    Service Fusion
    • GPS Integration for routing agents/technicians to job sites.
    • Reporting, especially post-ticket completion.
    • Customer Management - containing all pertinent files and information for a given customer.
    Incentivized
    Read full review
    Cons
    Leap
    • Reporting
    • Deadlines on updates
    • Lists populate differently (e.g., alphabetical vs. order they were created)
    Incentivized
    Read full review
    Service Fusion
    • Integrations with 3rd Party Applications - especially CRM.
    • Access permissions are complicated and somewhat unnecessary.
    Incentivized
    Read full review
    Usability
    Leap
    Had to reach out to support several times because interface is not intuitive and help files are sparse
    Incentivized
    Read full review
    Service Fusion
    No answers on this topic
    Alternatives Considered
    Leap
    We evaluated close to ten other platforms including Dataforma, Job Nimbus, AccuLynx, Propeller, FCS, etc., but chose Leap (formerly JobProgress) because of the flexibility it offered - customize our service offerings and how jobs flow through our process, automation through the process, integration with other vendors, and ease of use for the office and field.
    Incentivized
    Read full review
    Service Fusion
    No answers on this topic
    Return on Investment
    Leap
    • Multiple staff can access system in office and in the field
    • Can measure project profitability
    • Track follow up with prospective and current clients
    Incentivized
    Read full review
    Service Fusion
    • Postive ROI.
    • Streamlined scheduling process for field service calls.
    • Reporting has generated a traceable trail for long-term customers, to help better serve their needs.
    Incentivized
    Read full review
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