LEX Reception vs. Lexidesk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
LEX Reception	Score9 out of 10	N/A	LEX Reception is a virtual receptionist services firm headquartered in Portland. LEX Reception includes virtual call reception, lead capture, and appointment scheduling for law firms, and boasts a suite of integrations to provide CRM upkeep and lead entering services as well.	N/A
Lexidesk	N/A	Small Businesses (1-50 employees)	Lexidesk is a conversational intake platform for consumer-facing law firms. The platform handles inbound telephone calls and website enquiries, gathers matter details, evaluates prospective clients against firm-defined criteria, and initiates the appropriate booking, transfer, or follow-up workflow. Lexidesk operates between a prospective client’s first contact and the firm’s customer relationship management (CRM) or practice management system. It supplements these systems…	$500 per month

Pricing is based on the volume of conversations handled each month rather than the number of users, so adding staff to the account does not change the cost. Plans are billed monthly or annually, and higher tiers are quoted individually according to call and chat volume. Implementation is included: the Lexidesk team configures the intake script, qualification rules, routing and follow-up content, and there is no separate setup fee. There is no free trial or free tier, so firms evaluate the product through a guided demo before committing. Most firms weigh the cost against per-minute or per-call answering service billing and against the revenue value of cases lost to missed calls.

Best Alternatives
	LEX Reception	Lexidesk
Small Businesses	Smith.ai Score9 out of 10	No answers on this topic
Medium-sized Companies	No answers on this topic	No answers on this topic
Enterprises	No answers on this topic	No answers on this topic
All Alternatives	View all alternatives	View all alternatives

User Ratings
	LEX Reception	Lexidesk
Likelihood to Recommend	9.0 (1 ratings)	- (0 ratings)

User Testimonials
	LEX Reception	Lexidesk
Likelihood to Recommend	LEX Reception LEX Reception is certainly best suited as an answering service for law firms. LEX Reception would be particularly useful for firms that have limited staff and need a solution without hiring an employee or for other firms that need overflow call answering or after-hours call answering. If the firm needs personal assistant/call-out features LEX Reception may be less appropriate. Incentivized Julliana Reyes Partner and Attorney Read full review	Lexidesk No answers on this topic
Pros	LEX Reception Only serves law firms - specialized service. Portal allows you to make our own changes to call-handling instructions. Can schedule appointments and take consultation payments over the phone. Incentivized Julliana Reyes Partner and Attorney Read full review	Lexidesk No answers on this topic
Cons	LEX Reception Missing functionality - clients cannot send pictures via text through the mobile app. Does not have the ability to serve as a Personal Assistant - cannot send call-out requests. Incentivized Julliana Reyes Partner and Attorney Read full review	Lexidesk No answers on this topic
Alternatives Considered	LEX Reception LEX Reception is more specialized (for law firms), has better-trained receptionists, and has a better price point. Incentivized Julliana Reyes Partner and Attorney Read full review	Lexidesk No answers on this topic
Return on Investment	LEX Reception Improved efficiency. Has given us a lot of time back to work instead of being on the phone. Reduced cost from our previous answering service. Incentivized Julliana Reyes Partner and Attorney Read full review	Lexidesk No answers on this topic
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LEX Reception vs. Lexidesk

LEX Reception

Lexidesk

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