Lexidesk vs. Ruby Virtual Receptionist Services
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Lexidesk | N/A | Small Businesses (1-50 employees) | Lexidesk is a conversational intake platform for consumer-facing law firms. The platform handles inbound telephone calls and website enquiries, gathers matter details, evaluates prospective clients against firm-defined criteria, and initiates the appropriate booking, transfer, or follow-up workflow. Lexidesk operates between a prospective client’s first contact and the firm’s customer relationship management (CRM) or practice management system. It supplements these systems… | $500 per month |
 Ruby | Score10 out of 10 | N/A | Ruby, or Ruby Receptionists headquartered in Portland, boasts supporting more than 10,000 businesses with live virtual receptionists and 24/7 available chat services. Users set their preferences to have Ruby answer the phone part-time, full-time, or after hours, and Ruby deploys personalized company greetings to custom call handling instructions. | $129 per month |
| Lexidesk | Ruby | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | Pricing is based on the volume of conversations handled each month rather than the number of users, so adding staff to the account does not change the cost. Plans are billed monthly or annually, and higher tiers are quoted individually according to call and chat volume. Implementation is included: the Lexidesk team configures the intake script, qualification rules, routing and follow-up content, and there is no separate setup fee. There is no free trial or free tier, so firms evaluate the product through a guided demo before committing. Most firms weigh the cost against per-minute or per-call answering service billing and against the revenue value of cases lost to missed calls. | Bundled Chat Ruby 10 Your Call Ruby Plan + Up to 10 Chats for $99 Bundled Chat Ruby 30 Your Call Ruby Plan + Up to 30 Chats for $249 Bundled Chat Ruby 50 Your Call Ruby Plan + Up to 50 Chats for $399 | ||||||||||||||
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| Lexidesk | Ruby | |
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| Small Businesses | No answers on this topic |  Smith.ai Score9 out of 10 |
| Medium-sized Companies | No answers on this topic | No answers on this topic |
| Enterprises | No answers on this topic | No answers on this topic |
| All Alternatives | View all alternatives | View all alternatives |
| Lexidesk | Ruby | |
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| Likelihood to Recommend | - | 5.0 |
| Lexidesk | Ruby | |
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| Likelihood to Recommend | No answers on this topic |
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| Alternatives Considered | No answers on this topic |
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| Return on Investment | No answers on this topic |
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