Live2Support

Likelihood to Recommend

Using LiveChat for the type of company I work for (inside sales - remote) is wonderful. Since we are not seeing our clients face to face, the chat feature on our website is amazing for helping assist others.

The only time it becomes a hassle is when the current client/chatter wants a direct call from the person they are chatting with. We try not to double dip in being logged into both the phone and chat at the same time, but we typically are able to resolve the issue without any pains.

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Verified User

Supervisor in Sales

Computer Software Company, 11-50 employees

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Pros

Their customer support is so quick with help/responses!
In the two years that I have used the product, I haven't experienced any downtime.
Consistency, professional and clean, user-friendly.

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Verified User

Supervisor in Sales

Computer Software Company, 11-50 employees

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Cons

Making it easier to find archived chats (having the option for just one's self)
Color scheme changes - maybe some darker colors, not as bright/whites
A different way of transferring to dept's and not just giving a direct transfer option as the first option.

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Verified User

Supervisor in Sales

Computer Software Company, 11-50 employees

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Alternatives Considered

They all serve different purposes but LiveChat is the only platform that's actually just for chatting rather than for communication amongst remote employees. All systems work together though and for that, our teams run smoothly and communication is amazing!

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Verified User

Supervisor in Sales

Computer Software Company, 11-50 employees

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Return on Investment

Helps us keep up with our current customers and resolve their issues ASAP
Allows for new sales to come through easily. Makes it easier to explain the product and show as we go along.
API's allow for a ticket to be created with each chat (into our CRM) and allows us to keep track of the chatters throughout the day and log any information we may have missed.

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Verified User

Supervisor in Sales

Computer Software Company, 11-50 employees

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Live2Support

Pros

Cons

Alternatives Considered

Return on Investment

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

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