What users are saying about

Live2Support

Live2Support
2 Ratings

Live2Support

2 Ratings
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Score 10 out of 100

Based on 2 reviews and ratings

Likelihood to Recommend

Live2Support

Using LiveChat for the type of company I work for (inside sales - remote) is wonderful. Since we are not seeing our clients face to face, the chat feature on our website is amazing for helping assist others.

The only time it becomes a hassle is when the current client/chatter wants a direct call from the person they are chatting with. We try not to double dip in being logged into both the phone and chat at the same time, but we typically are able to resolve the issue without any pains.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

Live2Support

  • Their customer support is so quick with help/responses!
  • In the two years that I have used the product, I haven't experienced any downtime.
  • Consistency, professional and clean, user-friendly.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

Live2Support

  • Making it easier to find archived chats (having the option for just one's self)
  • Color scheme changes - maybe some darker colors, not as bright/whites
  • A different way of transferring to dept's and not just giving a direct transfer option as the first option.

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Anonymous | TrustRadius Reviewer
Verified User
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Alternatives Considered

Live2Support

They all serve different purposes but LiveChat is the only platform that's actually just for chatting rather than for communication amongst remote employees. All systems work together though and for that, our teams run smoothly and communication is amazing!

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

Live2Support

  • Helps us keep up with our current customers and resolve their issues ASAP
  • Allows for new sales to come through easily. Makes it easier to explain the product and show as we go along.
  • API's allow for a ticket to be created with each chat (into our CRM) and allows us to keep track of the chatters throughout the day and log any information we may have missed.

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

Live2Support

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

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