LiveChat Makes the World Go Round :)
June 27, 2018

LiveChat Makes the World Go Round :)

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Live2Support Live Chat

LiveChat is used in my company for both our sales and tech support departments. It allows us to easily speak with current and prospective customers as they are viewing our website. Support is able to offer technical assistance, and screen connect with our customers to help quickly resolve issues. The tool is great for sales because we get prospective customers that are browsing the site and have immediate questions that we are able to quickly answer. This has brought us a ton of new sales and is awesome for direct communication.
  • Their customer support is so quick with help/responses!
  • In the two years that I have used the product, I haven't experienced any downtime.
  • Consistency, professional and clean, user-friendly.
  • Making it easier to find archived chats (having the option for just one's self)
  • Color scheme changes - maybe some darker colors, not as bright/whites
  • A different way of transferring to dept's and not just giving a direct transfer option as the first option.
  • Helps us keep up with our current customers and resolve their issues ASAP
  • Allows for new sales to come through easily. Makes it easier to explain the product and show as we go along.
  • API's allow for a ticket to be created with each chat (into our CRM) and allows us to keep track of the chatters throughout the day and log any information we may have missed.
They all serve different purposes but LiveChat is the only platform that's actually just for chatting rather than for communication amongst remote employees. All systems work together though and for that, our teams run smoothly and communication is amazing!
Using LiveChat for the type of company I work for (inside sales - remote) is wonderful. Since we are not seeing our clients face to face, the chat feature on our website is amazing for helping assist others.

The only time it becomes a hassle is when the current client/chatter wants a direct call from the person they are chatting with. We try not to double dip in being logged into both the phone and chat at the same time, but we typically are able to resolve the issue without any pains.