Livefyre (discontinued) vs. Loomly

I was strictly the implementor of Livefyre (for my company only). That task alone was at least 3 weeks worth of work. From a user standpoint, Livefyre is a good product which is why this review is strictly about how difficult it was to implement. Therefore, if a colleague was to ask me if I recommend Livefyre, it's not a straight answer. Questions like, 'how fast do you need it?', 'how centralized is your user database?', 'do you want social login?', all come into question and were details that made my job not easy (hence, my review of 5/10 for suggesting it to others). Once implemented, Livefyre is a great product (notice my overall review is higher), but based on my experience with implementation, it certainly requires a senior developer's dedicated time and patience to set up exactly as desired. For smaller companies with small/simple user bases and websites, the process may be more straightforward, but from my experience, it wasn't out-of-the-box at all.

I think for someone looking for a lower-cost social media management took, Loomly is the best I've found. It's pretty easy to use, and has a lot of tools that outshine the downsides of the platform. If you're looking for a pretty standard, easy to use, and aesthetically clean platform, I'd recommend Loomly. For more analytic tools, it's perhaps not for you.

Incentivized

• It provides and allows comments and comment management that is fast, seamless and shareable.
• Having used disquss, WordPress comments and many others I like Livefyre better for its seamless integration and transparency
• It is really nice that they have a range of services from free to enterprise with increasing functionality and benefits.

• AI transcription of videos
• Naming title of topic / outlining what the video is about
• Saving and exporting video to send to co workers
• Integrates well with other apps (teams, slack, etc)

Incentivized

• Implementation was not easy. Although flexible, I personally wrote at least 1,400 lines of code to get this implemented over a few week's time.
• The social login aspect is cool, but again, hard to implement. They did not write any of those modules, although they could have. This required senior-level developmental skills and a knowledge of how social media is interfaced with programmatically. Lots of questions arose from this and it was difficult to implement with virtually no help from Livefyre, other than to provide the hooks into their system for when users were validated. I had to write at least 2 separate login/redirection scripts to accomplish this flow.
• CSS tweaking was tricky. We could override lots of common CSS classes, but to get things just the way we wanted it, I ended up writing LOTS of jQuery listeners and functions to transform the output into exactly what we wanted. This was a surprise since the software was sold to us as being 'fully customizable'.
• Documentation was sufficient, but not great. Getting the flow of the callbacks that are fired wasn't clear at first, and sometimes did not work as expected.
• It should be noted that, after this review was published, Livefyre contacted me stating they now have better documentation and process for implementation (for version V3, specifically) and urged me to revise this review. However, I can only write of my experience with V2, and it WAS difficult to implement over 3 weeks of dedicated time. Another developer on my team implemented version V3 and his evaluation is very similar to mine, claiming much difficulty with the CSS customization.

• It should make it easier to select more accounts at once while duplicating post
• It should make it easier to edit on multiple accounts at the same time while duplicating

Incentivized

We feel we have a real partnership with Livefyre and we both make each other better. Their customer service has been phenomenal even during a time of rapid growth.

These services that Loomly offers when integrating multiple social media platforms is invaluable. It makes this side of the business a breeze.

It's really easy to implement that app but should improve some analytics.

Incentivized

I think it's a great for people at any level. It's straightforward and easy-to-use and once you set it up once, you're good to go

Incentivized

From purchasing to implementation, the customer service/support was really perfect!

Incentivized

The chat feature is 10/10

We felt Livefyre was more innovative and better at SEO. It felt like we were working with a partner for the long haul who was interested in our business and how to improve it.

I found Loomly, while more simple, to be the most worth the price. Especially because I specifically can view analytics on client accounts directly, there's no need for me to have it within my platform. However, I know this is crucial for a lot of people. If they're looking for that, I'd probably say another platform might be better. But for me, Loomly is perfect!

Incentivized

• The heavy work is already done given that we take the time to implement.
• Very useful insights and AI powered delivery.

Incentivized

• Quicker scheduling times for clients.
• Easy to pull social media analytics from one place instead of different platforms.
• Can communicate with clients and colleagues in real time for editing purposes.

Incentivized