livepro headquartered in North Sydney aims to help users provide improved customer service quality and delivery through their simple knowledge management system.
N/A
Microsoft Viva Goals (discontinued)
Score 8.4 out of 10
N/A
Microsoft Viva Goals (formerly Ally, or Ally.io) was a Strategic Goal-Planning & Execution Management software. Ally.io became a Microsoft brand after the October 2021 acquisition, and is slated for retirement December 2025.
$108
per year per user
Pricing
livepro
Microsoft Viva Goals (discontinued)
Editions & Modules
No answers on this topic
Microsoft Viva - Learn Module
$48
per year per user
Microsoft Viva - Insights Module
$48
per year per user
Microsoft Viva - Topics Module
$48
per year per user
Microsoft Viva Suite
$108
per year per user
Offerings
Pricing Offerings
livepro
Microsoft Viva Goals (discontinued)
Free Trial
Yes
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Products and plans are priced per user and only when that user accesses knowledge in that monthly period.
The great thing about livepro is you can structure your content the way that suits your organisation. livepro are there to support you in deciding what may work best for your team, it is not a one size fits all solution. The system allows you to write complex processes in a simplified view so staff can easily navigate to the solution they need. The 'rocket' knowledge object allows your processes that have a lot of variation to be written up in a simple decision tree setup, taking your staff to the right outcome every time.
Easy to use--livepro is used by our casuals (who have never used the system before) and also our more knowledgeable and experienced staff, all in the same capacity.
Positive and engaging training--before implementing livepro, we had on-the-ground training with the livepro team and they have provided us with ongoing support ever since.
Anything is possible--livepro encourages users to experiment and to create a system that is unique to their organization/department and to always think outside the box.
Visualizing the hierarchy and relationship between objectives and key results. The nesting and double alignment functionality are especially helpful, as they can't easily be expressed on, say, a simple worksheet or Confluence page.
Reminding the team to make regular check-ins. What gets measured gets done. This prevents the common pitfall of setting goals and not revisiting them until the end of a project (when it is too late).
Integration with external sources for automated check-ins. Why do this manually when it can happen behind the scenes?
Feedback module. I'm scratching for things to record in cons here. The feedback module could be improved by having further display options - being able to preview feedback without clicking into it. However, livepro have taken this feedback on board and are already looking at ways to improve.
Admin/roles. The current way to set up the roles/permissions is clunky however this is not a space you need to use often. I'm looking forward to the new and improved version that is being worked on.
livepro has improved our right first time response for our customer contact center. In the first six months of going live, our RFT response increased to the 60th percentile from 50 percent.
One source of truth--our customer service team is confident in the answers they are providing and that they can rely on the accuracy and quality of information.
Providing a superior level of customer service--as the team becomes more efficient in using the system, they are processing more calls and creating more meaningful outcomes for our customers. The teams percentage of missed (abandoned) calls has dropped from 4.26 percent to 3 percent since implementation of livepro.
