LogRocket vs. Luciq

It's incredible for anyone who works at a saas and does customer support. It's the first job I've ever used Logrocket at and it adds such a great layer of service

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Instabug is great to capture bug reports during the testing phase of your app. You can also collect user data such as device, OS, and App version to easily reproduce the issue.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• enhances the customer support journey
• allows non-techy personnel like myself to dive into customer issues

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• Makes it easy for the end-users of the mobile apps.
• Provides crash analytics.
• Helps capture user inputs.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It's a shame recordings are capped to the previous month, but I believe this might be due to the plan we're on?
• Cropping sessions could be simplified I think - particularly the cropping tool's design

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We have specific customizations on Jira so we tend to have to contact customer support to create these for us when we make new integrations. It would be nice for us to do this ourselves so we don't have to contact the Instabug team.
• Not very frequent but sometimes the platform breaks and we have to contact the Instabug team to resolve the issue. It would be great if they have better testing before shipping new changes to ensure stability.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Reduced the time to get feedback.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info