Great addition to support
November 04, 2023
Great addition to support
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogRocket
Mainly utilised to debug issues for users before having to escalate to engineering. It helps me dig deep into the users point of view which is incredibly valuable in figuring out what the issue is.
Similarly, if an issue has been raised it's such a nice touch to send a copy of the session to the devs so they can see for themselves.
Similarly, if an issue has been raised it's such a nice touch to send a copy of the session to the devs so they can see for themselves.
- enhances the customer support journey
- allows non-techy personnel like myself to dive into customer issues
- It's a shame recordings are capped to the previous month, but I believe this might be due to the plan we're on?
- Cropping sessions could be simplified I think - particularly the cropping tool's design
- Link sharing
- dev options / view to pinpoint when an error happened
Do you think LogRocket delivers good value for the price?
Not sure
Are you happy with LogRocket's feature set?
Yes
Did LogRocket live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of LogRocket go as expected?
I wasn't involved with the implementation phase
Would you buy LogRocket again?
Yes