LogRocket vs. PostHog

It's incredible for anyone who works at a saas and does customer support. It's the first job I've ever used Logrocket at and it adds such a great layer of service

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For small, expanding, and rapidly growing startup teams where it's crucial to understand who your audience is and how they work with your product, PostHog is ideal. You have to have very technical thinkers across the engineering and product teams. It worked well at the company I'm at because our product managers are technical. It may not suit larger organisations or enterprises where you're looking for a nice, clean UI

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• enhances the customer support journey
• allows non-techy personnel like myself to dive into customer issues

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• It's a shame recordings are capped to the previous month, but I believe this might be due to the plan we're on?
• Cropping sessions could be simplified I think - particularly the cropping tool's design

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It's easy to get started with it. But given how many features it offers, the UI often gets confusing. The UI interface is also quite slow - on both Safari and Chrome on my MacBook Air M2.

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PostHog is better suited for engineering teams

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• not really any ROI just the ability to safely release features. It provides intangible value.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info