Lokalise vs. Smartling

We used the service for almost 2 years, initially the decision was very tight when comparing to similar providers. There are many services that can do similar functions to what Lokalise to, given the many providers existing, if I were to choose again I'd be looking for lower price and better cancellation policies, versus aggressive sales tactics that result in loss of trust for a couple bucks.

Smartling is great because I can use the Figma plugin to pull already translated strings into my project. If I need translations for the project, I can submit these strings from within and continue working on the next ask of the day. We also have great dev workflows built in: we submit one PR and a Smartling ticket, then, once the ticket is complete, run a simple command to pull in translated strings and refresh the project in a matter of seconds.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• optimizing translation processes
• offering a good experience for translators, managers and developers
• great communication options between translators and task owners

• Excellent customer support reps that are available for any and all questions.
• Detailed interface that allows you to control pretty much everything yourself.
• Comprehensive help center containing articles and videos.

Incentivized

Independently Invited by TrustRadius

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• Refund policy is unfortunately non existent, charging 11 months extra than use
• Integration got broken and cascaded the failure to the deployment pipeline
• Interface can be confusing and slow at times

• We look forward to seeing more in-depth reporting and user management features specifically for translation agencies that handle multiple client accounts

I have never seen a software company working so diligently to make improvements in a constant and consistent way. Their tool has truly transformed and made a great impact to localization industry

I do think Smartling has a very high usability. It is easy to access, straightforward in what it can do and has a user-friendly design. It is also highly adaptable, though I wish there was a way to set more keyboard shortcuts for functionalities where they are not currently available.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I always receive timely and pleasant support from their Help Desk!

Lokalise is definitely one of the best tools on the market

We prefer Smartling as an online CAT tool because it is easy to use and we can onboard new translators quickly without lengthy training cycles. Our customers like Smartling because they can manage all of their translation needs (website, apps, business documents) through one single platform, share style guides, glossaries and translation memory and save on translation cost over time.

• We can think in English and know that Smartling can localize and translate for the rest of the world's markets. This probably would have taken weeks, or at least a month, before Smartling, and now we can have translated strings for 150+ markets in a matter of a week.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info