TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lucidya

    Score8.4 out of 10
    Enterprise companies (1,001+ employees)
    Lucidya is a CX platform supporting customer experience across enterprises and public sector organizations. Its AI-native architecture ingests and analyzes customer data and market signals in real time across voice, chat, email, social media, and 40+ other digital data sources. By automatically detecting intent and classifying these inputs, it orchestrates and routes workflows to AI agents that execute end-to-end resolutions autonomously, handling cases from initial contact through…N/A

    PageLever (discontinued)

    Score7 out of 10
    N/APageLever was an analytics platform for measuring brand presence on Facebook. The company was acquired by Unified Social (now "Unified") in January 2013, and the product is no longer offered separately from the Unified platform.N/A
    Pricing
    LucidyaPageLever (discontinued)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    LucidyaPageLever (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    LucidyaPageLever (discontinued)
    Small Businesses
    MindTouch
    Score7 out of 10
    Mention
    Score8 out of 10
    Medium-sized Companies
    Sogolytics
    Score9 out of 10
    Mention
    Score8 out of 10
    Enterprises
    Medallia
    Score8.9 out of 10
    Social Suite by Reputation.com
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LucidyaPageLever (discontinued)
    Likelihood to Recommend
    8.4
    (3 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    LucidyaPageLever (discontinued)
    Likelihood to Recommend
    lucidya
    its very useful for tracking specific accounts and keywords associated with your business. what people think about a particular subject. also it is very helpful to track which communication channels brings more customers to your business
    Read full review
    Unified
    Pagelever has an amazing team that helps clients get what they need. They understand the needs and are there to help you get the benefits you need from your competitors. In comparison with some other vendors we have worked with, they adopted a true partnership approach. They are very good at listening to what we wish to achieve and then helping us tweak the product to meet our goals. We were initially on the Professional plan and even before we eventually upgraded to the more fully-featured Agency plan, they were very willing to work with us to make sure the product did what we needed it to do. Moving to the Agency plan was great since it gave us additional agency features that were very important such as giving our clients automatic acces to their data and allowing us to set up custom KPIs and custom reports.
    Read full review
    Pros
    lucidya
    • Social lestining
    • Campain monitoring
    Read full review
    Unified
    • It has amazing in depth of data about Facebook Pages. For example, it shows us how exactly content is being consumed over time. We can easily see segmented data showing what content is being consumed by which demographic groups. It's also very easy to incorporate all this data into a a usable report which can be share with our clients.
    • Analysis with competitive streams: We can compare metrics across client accounts to quickly spot anomalies or see if, for example, low click-through rate is specific to one client, or is common across our account base and possibly due to external factors.
    • Very easy to use - great usability. The product is quite flexible and we can easily configure custom reports with dashboards and KPIs that are specific to our client's use cases.
    • Client access: Clients can log-in to the system to see customized reports that we configure specifically for them. This is a huge advantage.
    • The ability to track changes in metrics over different time periods is also extremely helpful. This is often a key metric for our clients and it is very simple to pul this data from the system.
    Read full review
    Cons
    lucidya
    • Improve on dashboard customization
    • Provide more visually appealing reports
    Read full review
    Unified
    • The interface should be a little bit faster. Since the system contains a lot of data, it can be a bit slow to load.
    Read full review
    Likelihood to Renew
    lucidya
    No answers on this topic
    Unified
    PageLever is a fantastic product for agencies. The ability to customize and easily share metrics with our clients is key. Many other tools are great for corporate use, but PageLever is a particularly effective tool for agencies working with multiple clients.
    Read full review
    Alternatives Considered
    lucidya
    Lucidya analyzes the local content
    Incentivized
    Read full review
    Unified
    No answers on this topic
    Return on Investment
    lucidya
    • ROI is difficult to measure, but very helpful in making marketing decisions
    Read full review
    Unified
    • Great data that can help a lot in decision making. For example, as the system provides very granular, real-time data we can easily see if certain posts / conntent is resonating with the target deomgraphic group or not. If we are trying to appeal to males between the ages of 35 and 45, it's quite simple to see if our messaging is effective in reaching this group. We can do A/B testing and test different things until we find the content that resonates most strongly with this demographic group.
    Read full review
    ScreenShots

    Lucidya Screenshots

    Screenshot of Crisis Management
Detect and fix problems before they become a painScreenshot of Customer Care
Take customer satisfaction performance to the next levelScreenshot of Customizable DashboardScreenshot of Crisis Management
Detect and fix problems before they become a painScreenshot of Competitive Analysis & BenchmarkingScreenshot of Automated Reporting