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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lucidya

    Score8.4 out of 10
    Enterprise companies (1,001+ employees)
    Lucidya is a CX platform supporting customer experience across enterprises and public sector organizations. Its AI-native architecture ingests and analyzes customer data and market signals in real time across voice, chat, email, social media, and 40+ other digital data sources. By automatically detecting intent and classifying these inputs, it orchestrates and routes workflows to AI agents that execute end-to-end resolutions autonomously, handling cases from initial contact through…N/A

    Socioboard

    Score8.3 out of 10
    N/ASince 2014 Socioboard has been serving as an open-source software that harnesses the power of social media to generate more leads and sales for businesses. Socioboard presents itself as an opensource Social Technology Enabler, that aims to build world changing open source Social Media products.N/A
    Pricing
    LucidyaSocioboard
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    LucidyaSocioboard
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    LucidyaSocioboard
    Listening/monitoring
    Comparison of Listening/monitoring features of Lucidya and Socioboard
    Feature
    Lucidya
    -
    Ratings
    Socioboard
    10.0
    2 Ratings
    27% above category average
    Boolean keyword searches00 Ratings10.02 Ratings
    Filtering out noise/spam00 Ratings10.02 Ratings
    Sentiment analysis00 Ratings10.02 Ratings
    Broad channel coverage00 Ratings10.02 Ratings
    Publishing
    Comparison of Publishing features of Lucidya and Socioboard
    Feature
    Lucidya
    -
    Ratings
    Socioboard
    10.0
    2 Ratings
    20% above category average
    Content planning and scheduling00 Ratings10.02 Ratings
    Audience targeting00 Ratings10.02 Ratings
    Content optimization00 Ratings10.02 Ratings
    Workflow management00 Ratings10.02 Ratings
    Engagement
    Comparison of Engagement features of Lucidya and Socioboard
    Feature
    Lucidya
    -
    Ratings
    Socioboard
    10.0
    2 Ratings
    21% above category average
    Automated routing and prioritization00 Ratings10.02 Ratings
    Customer interaction histories00 Ratings10.02 Ratings
    Bulk actions00 Ratings10.02 Ratings
    Marketing
    Comparison of Marketing features of Lucidya and Socioboard
    Feature
    Lucidya
    -
    Ratings
    Socioboard
    10.0
    2 Ratings
    26% above category average
    Lead generation00 Ratings10.02 Ratings
    Content marketing00 Ratings10.02 Ratings
    Paid media management00 Ratings10.02 Ratings
    Campaigns and promotions00 Ratings10.02 Ratings
    Channel coverage/integration
    Comparison of Channel coverage/integration features of Lucidya and Socioboard
    Feature
    Lucidya
    -
    Ratings
    Socioboard
    10.0
    2 Ratings
    18% above category average
    Twitter00 Ratings10.02 Ratings
    Facebook00 Ratings10.02 Ratings
    LinkedIn00 Ratings10.02 Ratings
    Google+00 Ratings10.02 Ratings
    Instagram00 Ratings10.02 Ratings
    Pinterest00 Ratings10.02 Ratings
    YouTube00 Ratings10.02 Ratings
    Reporting/analytics
    Comparison of Reporting/analytics features of Lucidya and Socioboard
    Feature
    Lucidya
    -
    Ratings
    Socioboard
    10.0
    2 Ratings
    26% above category average
    Campaign success analytics00 Ratings10.02 Ratings
    Real-time tracking00 Ratings10.02 Ratings
    Competitor analysis00 Ratings10.02 Ratings
    Account management
    Comparison of Account management features of Lucidya and Socioboard
    Feature
    Lucidya
    -
    Ratings
    Socioboard
    10.0
    2 Ratings
    23% above category average
    Role-based user permissions & privileges00 Ratings10.02 Ratings
    Mobile access00 Ratings10.02 Ratings
    Best Alternatives
    LucidyaSocioboard
    Small Businesses
    MindTouch
    Score7 out of 10
    Sendible
    Score7.2 out of 10
    Medium-sized Companies
    Sogolytics
    Score9 out of 10
    Emplifi
    Score8.9 out of 10
    Enterprises
    Medallia
    Score8.9 out of 10
    Salesforce Marketing Cloud Social Studio (discontinued)
    Score8.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    LucidyaSocioboard
    Likelihood to Recommend
    8.4
    (3 ratings)
    10.0
    (2 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    User Testimonials
    LucidyaSocioboard
    Likelihood to Recommend
    lucidya
    its very useful for tracking specific accounts and keywords associated with your business. what people think about a particular subject. also it is very helpful to track which communication channels brings more customers to your business
    Read full review
    EmpMonitor
    No answers on this topic
    Pros
    lucidya
    • Social lestining
    • Campain monitoring
    Read full review
    EmpMonitor
    • Manage Multiple Social Accounts.
    • Team Collaboration.
    • Create Multiple Boards.
    Read full review
    Cons
    lucidya
    • Improve on dashboard customization
    • Provide more visually appealing reports
    Read full review
    EmpMonitor
    • The software logs out automatically
    • There should be more options for theme customization
    • I hope SocioBoard soon offers automation for other social media platforms, like TikTok
    Read full review
    Usability
    lucidya
    No answers on this topic
    EmpMonitor
    Chat support 24/7
    Read full review
    Support Rating
    lucidya
    No answers on this topic
    EmpMonitor
    I don’t have to waste my team in creating content
    Read full review
    Alternatives Considered
    lucidya
    Lucidya analyzes the local content
    Incentivized
    Read full review
    EmpMonitor
    Read full review
    Return on Investment
    lucidya
    • ROI is difficult to measure, but very helpful in making marketing decisions
    Read full review
    EmpMonitor
    • Team collaboration
    • RSS Feed Reader
    • Updated dashboard
    Read full review
    ScreenShots

    Lucidya Screenshots

    Screenshot of Crisis Management
Detect and fix problems before they become a painScreenshot of Customer Care
Take customer satisfaction performance to the next levelScreenshot of Customizable DashboardScreenshot of Crisis Management
Detect and fix problems before they become a painScreenshot of Competitive Analysis & BenchmarkingScreenshot of Automated Reporting