MailMaestro vs. Tebra Patient Experience

Because of its professional tone, we used MailMaestro whenever we do email outreach to apartment owners and brokers. It's saved us a lot of head ache of drafting so many emails per day, when it could do it in a snap. Aside from email outreach, we're also using Mailmaestro to draft replies to tennants who are looking to rent apartments or just people inquiring. Its casual tone helps break down the stiff wall between a company and a lead

Great for getting POTENTIAL new patients, but there is definitely room for improvement. As an out-of-network office, it has proven to be difficult to get these new patients to commit to an appointment, many will schedule and then call the day before and cancel once they find out we do not take their insurance.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Easy to navigate
• Language selector helps overpass language barriers
• The AI is fun to work with, and the "try-again" feature is very convenient.

• Booking online appointments through our website or directly through yelp
• Elegant, organized website
• Send patient reminders
• Increase Ranking SEO to 1st page of Google
• Handles patient online reviews

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Perhaps more tones and languages
• Opportunity to enable this on other email clients such as Gmail?
• Being able to have more options for outputs instead of having one each try

• Better tracking of new clients via the dashboard without using the whisper as we take PatientPop phone calls.
• Ability to have more fields in the appointment request module be required.
• Less expensive annual fee.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The sales rep. disappears and the admin (onboarding) team will provide a list of things THEY need. Then you'll need to chase them down to see if they were received. Even if they were it could be weeks before next steps are taken. We gave them the benefit of the doubt but ultimately, they could pass muster. There is limited follow-through and absolutely no significant SEO or reputation management. Our website had fewer hits in two years than most get in a month. Again, we assumed it was on our side so we sought answers. The only person who ever answered a call or an email was the selling Rep. And then her response was to get someone to "reach out" to us. We can't even leave easily. I've been trying to exit this program for more than nine month and can't get a call back or returned email from anyone. When you do get a live person it's the usual," I'll have to get one of our senior members to call you back." When I explain that never happens they tell us there is no one who can talk right now

It all works seamlessly together

Be careful with their aggressive sales tactics. Take the time you need, do not rush into such decisions for your business. There are many many other companies out there

• Freed more work capacity for us executive assistants
• Professional emails allowed better conversion rates w/ apartment owners
• We're able to communicate w/ Spanish much more faster and fluent

• They have been instrumental in increases our business and getting the word out about our services
• Our success rep, Sarah, has been helpful in directing us toward a successful online marketing strategies
• Very informational relative to anything web-based.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info