Malomo vs. TrueLoyal

Malomo

Malomo

1 Reviews and Ratings

TrueLoyal

TrueLoyal

5 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Malomo	Score 10.0 out of 10	N/A	Malomo is an ecommerce customer loyalty platform that allows businesses to generate revenue and customer loyalty by turning shipment tracking into a marketing channel. Ecommerce businesses can create custom tracking pages that drive sales, product education, referrals, etc. Malomo offers insights into customer engagement and carrier performance	N/A
TrueLoyal	Score 9.0 out of 10	Mid-Size Companies (51-1,000 employees)	TrueLoyal (formerly Zinrelo) is a loyalty program software, designed to foster customer engagement and enhance customer retention. It integrates multiple dimensions such as transactional, social, advocacy, engagement, behavioral, and emotional aspects. This multifaceted strategy aims to incentivize customers to make frequent purchases, actively engage with the brand, and ultimately become vocal advocates. Capabilities: Enhanced Customer Retention: As a point…	N/A

Pricing

Malomo

TrueLoyal

Editions & Modules

No answers on this topic

Enterprise: Custom

Offerings

Pricing Offerings
Malomo	TrueLoyal
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	Malomo	TrueLoyal
Considered Both Products	Malomo Verified User Anonymous Chose Malomo Malomo was taking a much more holistic, customer/marketing-centric approach at a comparable price to Aftership which primarily offered basic landing page functionality and internal tools. Malomo opens up a new marketing channel for existing customers which is extremely valuable … Incentivized Helpful?	TrueLoyal R. Erin Lenth Brand Manager Chose TrueLoyal The only other platform we tried before settling on Zinrelo was Yotpo. We never moved to a paid plan before switching to Zinrelo. Compared to Yotpo, Zinrelo was easier to on-board and more affordable. Though Yotpo’s interface was more engaging, there was nothing missing from … Incentivized Helpful? Verified User Anonymous Chose TrueLoyal We also looked at SweetTooth, prior to choosing Zinrelo. Zinrelo had a much smoother integration with our Netsuite System, however. Incentivized Helpful?

Best Alternatives
	Malomo	TrueLoyal
Small Businesses	Growave Score 9.7 out of 10	Growave Score 9.7 out of 10
Medium-sized Companies	Oracle Marketing Score 7.0 out of 10	Oracle Marketing Score 7.0 out of 10
Enterprises	Oracle Marketing Score 7.0 out of 10	Oracle Marketing Score 7.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Malomo	TrueLoyal
Likelihood to Recommend	10.0 (0 ratings)	8.2 (0 ratings)

User Testimonials
	Malomo	TrueLoyal
Likelihood to Recommend	Malomo is a no-brainer for any eCommerce company. It turns shipment tracking into a beautifully branded customer touchpoint and opens up a new retention marketing channel as new customers often check their tracks multiple times. All of this at an affordable price. Incentivized Verified User Anonymous Read full review	We love that the Zinrelo program is one of the many reasons that our customers shop with us repeatedly. It helps to give us an edge, compared to nearby competitors, who might not offer such a program. Incentivized Verified User Anonymous Read full review
Pros	Shipment Tracking Post-Purchase Cross-Sell Content Incentivized Verified User Anonymous Read full review	Customer service is fantastic. They are always asking for feedback, so that they can understand what is working well for us, and what isn't working well. They are pro-active and frequently offer suggestions to us, for promotions that they think would be worthwhile, and help us to keep shoppers coming back. Incentivized Verified User Anonymous Read full review
Cons	Platform not yet self-serve Incentivized Verified User Anonymous Read full review	Though perfectly functional, Zinrelo’s interface seems slightly dated and could use a visual update. Zinrelo should develop direct integrations with BigCommerce and NetSuite, so all Zinrelo account management can be handled within those platforms. Zinrelo should allow for custom reasons for the addition of points. Sometimes the the established reasons do not address the situation, and the flexibility to add custom reasons with reduce or eliminate the need to add notes to transactions. Incentivized R. Erin Lenth Brand Manager Read full review
Alternatives Considered	Malomo was taking a much more holistic, customer/marketing-centric approach at a comparable price to AfterShip which primarily offered basic landing page functionality and internal tools. Malomo opens up a new marketing channel for existing customers which is extremely valuable as there are only a handful of channels that can be used effectively in this arena. Incentivized Verified User Anonymous Read full review	The only other platform we tried before settling on Zinrelo was Yotpo. We never moved to a paid plan before switching to Zinrelo. Compared to Yotpo, Zinrelo was easier to on-board and more affordable. Though Yotpo’s interface was more engaging, there was nothing missing from Zinrelo that justified the the added expense of Yotpo. Incentivized R. Erin Lenth Brand Manager Read full review
Return on Investment	Less CX Tickets About Shipment Tracking New Cross-Sell Revenue Incentivized Verified User Anonymous Read full review	Increased customer retention. Increased average order value. Incentivized R. Erin Lenth Brand Manager Read full review
ScreenShots		TrueLoyal Screenshots