A Must-Use Tool for Ecommerce Brands
August 04, 2021
A Must-Use Tool for Ecommerce Brands
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Malomo
We use Malomo for all customer-facing shipment tracking. In addition to providing a beautifully branded tracking page, we are able to share blog articles, care & use instructions, and other educational content for new customers as well as cross-sell other products in our catalog.
- Shipment Tracking
- Post-Purchase Cross-Sell
- Content
- Platform not yet self-serve
- Shipment Tracking
- Post-Purchase Cross Sell
- Care & Use Instructions
- Less CX Tickets About Shipment Tracking
- New Cross-Sell Revenue
Malomo was taking a much more holistic, customer/marketing-centric approach at a comparable price to AfterShip which primarily offered basic landing page functionality and internal tools. Malomo opens up a new marketing channel for existing customers which is extremely valuable as there are only a handful of channels that can be used effectively in this arena.
Do you think Malomo delivers good value for the price?
Yes
Are you happy with Malomo's feature set?
Yes
Did Malomo live up to sales and marketing promises?
Yes
Did implementation of Malomo go as expected?
Yes
Would you buy Malomo again?
Yes