ManageEngine ADSelfService Plus vs. OpenText Access Manager

If you need users to reset passwords but don't have VPN access to your network, this is one of the best options. It also works very well for helping a locked-out user, provided they have taken the time to set up their account. Then, of course, they need to remember the details, but when they have dotted all of the i's, it just works.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• An organization who needs a way of managing their entire user lifecycle.
• If an organization needed a solid Identity Management (IDM) solution that could do Single Sign-On (SS) and provisioning for services both internally and in the cloud.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Remote password changes when not connected to a VPN or at a remote office
• MFA for certain user groups allows standard users to work normally without additional effort
• Excellent reporting
• MFA for certain services such as terminal access greatly enhances security to these servers.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Easy to use workflow for creating users.
• The self-service portal for resetting passwords etc., is easy to deploy.
• Has strong user activity monitoring.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Assist with post-implementation reviews to ensure we configured everything correctly
• Better integration with mobile devices such as an app to change M365 passwords for our mobile-only users
• It would be great if password changes of mobile users updates the AD so these accounts don't reflect as dormant AD accounts.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• The interface is a bit outdated.
• It would be nice to be able to customize the self-service portal more.
• It would be great if it integrated with more products.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

For end users the product is very easy to use. For administration, you may need to do some looking around or contact support to achieve complex tasks. However the product is very flexible. Every dialog box, banner, etc can be customized if needed. Also, support is very good at helping with any issues.

I did some research but did not find any other solutions that worked the same way or did what I needed it to do. I've used other manage engine products in the past and knew I could trust their software.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Much fewer help tickets for users with expiring passwords.
• The automated emails mean we don't miss anyone whose password is expiring.
• We've also used the MFA option for admin access to servers, adding that little extra peace of mind that they are secure.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• ROI
• Self-Service
• Easy Install

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info