Item: ManageEngine ADSelfService Plus
Rating: 10
Author: Ruan Lombard

Overall Satisfaction with ManageEngine ADSelfService Plus

Use Cases and Deployment Scope

We have a large workforce that is scattered all over the country and seldom comes to one of our offices. ManageEngine ADSelfService Plus enabled us to allow these workers to remotely change their AD (Active Directory) passwords and enforce a strict password policy.

The ability to apply MFA to certain user groups with sensitive access in the network which greatly enhanced our security to these systems.

Pros and Cons

Pros

Remote password changes when not connected to a VPN or at a remote office
MFA for certain user groups allows standard users to work normally without additional effort
Excellent reporting
MFA for certain services such as terminal access greatly enhances security to these servers.

Cons

Assist with post-implementation reviews to ensure we configured everything correctly
Better integration with mobile devices such as an app to change M365 passwords for our mobile-only users
It would be great if password changes of mobile users updates the AD so these accounts don't reflect as dormant AD accounts.

Return on Investment

Significantly reduced number of support calls for forgotten password, so less support services people required
The ability to remotely change AD and M365 passwords saved a lot of time and costs of people travelling to offices to change passwords and we were able to reduce the password expiry time to be in line with best practice.

Usability

We only had to send out a one-pager with instructions for staff to register and staff found it very easy to use.

Alternatives Considered

We have multiple products of ManageEngine in use, so it made logical sense to stick with them due to the integrations available with their other products, hence others weren't considered.

Key Insights

Do you think ManageEngine ADSelfService Plus delivers good value for the price?

Yes

Are you happy with ManageEngine ADSelfService Plus's feature set?

Yes

Did ManageEngine ADSelfService Plus live up to sales and marketing promises?

Yes

Did implementation of ManageEngine ADSelfService Plus go as expected?

Yes

Would you buy ManageEngine ADSelfService Plus again?

Yes

Other Software Used

ManageEngine ADAudit Plus, ManageEngine Endpoint Central, ManageEngine ADManager Plus

Likelihood to Recommend

I think it's suited for any scenario, but mostly for people with a lot of remote users. It reduces the number of support requests as well that relates to forgotten passwords.

Comments

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ManageEngine ADSelfService Plus Review