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Manhattan Active Customer Engagement vs. MapInfo Pro

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    MapInfo Pro

    Score6.4 out of 10
    N/APitney Bowes offers MapInfo Pro, a Geographic Information System (GIS).N/A
    Pricing
    Manhattan Active Customer EngagementMapInfo Pro
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementMapInfo Pro
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Manhattan Active Customer EngagementMapInfo Pro
    Small Businesses
    Simplify360
    Score7.8 out of 10
    ArcGIS
    Score7.8 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    ArcGIS
    Score7.8 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    ArcGIS
    Score7.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementMapInfo Pro
    Likelihood to Recommend
    8.0
    (1 ratings)
    6.4
    (3 ratings)
    Usability
    -
    (0 ratings)
    6.4
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementMapInfo Pro
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Precisely
    MapInfo Pro is great for creating and editing spatial data and creating both simple and complex maps. I find it easy to locate tools now that the software has transitioned to a ribbon based toolbar. I also love that you can expand on functionality in MapInfo by adding third party tools as well.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
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    Precisely
    • Gridding
    • Format conversions
    • Import of data is easy
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    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
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    Precisely
    • The 3D capability in Datamine is a little outdated and hard to use
    • The labelling can sometimes be a little hit and miss
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    Usability
    Manhattan Associates
    No answers on this topic
    Precisely
    The tool is reliable for geographic and spatial analysis .It provide strong capability in data visualisation and regional planning. User interface is not very intuitive and needs improvement . Performance wise slow for handling large data . Overall it is highly usable for experienced professionals but on serious note end users experience needs improvement.
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    Support Rating
    Manhattan Associates
    No answers on this topic
    Precisely
    MapInfo Pro customer support has always been quick and very helpful with any issues I have had with the software. They usually get back to you about your enquiry within 24 hours and they also tend to follow up to make sure your issue was resolved. I find it refreshing to be able to contact their experts quickly and easily.
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
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    Precisely
    I find ArcGIS more comprehensive but with a more confusing interface; however this may be because I learned MapInfo first. Surfer and Global Mapper do more specific things better; but MapInfo is a good overall product for sophisticated GIS
    Incentivized
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    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
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    Precisely
    • Tracking of drilling programmes
    • Gridding of data in the field
    • Saves time on hand drawing maps
    Incentivized
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