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Manhattan Active Customer Engagement vs. Norada Solve360

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Norada Solve360

    Score9.3 out of 10
    N/AN/A

    $39

    per month

    Pricing
    Manhattan Active Customer EngagementNorada Solve360
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementNorada Solve360
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementNorada Solve360
    Sales Force Automation
    Comparison of Sales Force Automation features of Manhattan Active Customer Engagement and Norada Solve360
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Norada Solve360
    7.8
    1 Ratings
    0% below category average
    Customer data management / contact management00 Ratings9.01 Ratings
    Workflow management00 Ratings7.01 Ratings
    Territory management00 Ratings8.01 Ratings
    Opportunity management00 Ratings6.01 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.01 Ratings
    Contract management00 Ratings9.01 Ratings
    Quote & order management00 Ratings5.01 Ratings
    Interaction tracking00 Ratings10.01 Ratings
    Channel / partner relationship management00 Ratings8.01 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Manhattan Active Customer Engagement and Norada Solve360
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Norada Solve360
    8.7
    1 Ratings
    12% above category average
    Case management00 Ratings7.01 Ratings
    Call center management00 Ratings10.01 Ratings
    Help desk management00 Ratings9.01 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Manhattan Active Customer Engagement and Norada Solve360
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Norada Solve360
    6.0
    1 Ratings
    25% below category average
    Lead management00 Ratings7.01 Ratings
    Email marketing00 Ratings5.01 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Manhattan Active Customer Engagement and Norada Solve360
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Norada Solve360
    7.5
    1 Ratings
    3% below category average
    Task management00 Ratings8.01 Ratings
    Billing and invoicing management00 Ratings7.01 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Manhattan Active Customer Engagement and Norada Solve360
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Norada Solve360
    9.0
    1 Ratings
    16% above category average
    Forecasting00 Ratings9.01 Ratings
    Pipeline visualization00 Ratings10.01 Ratings
    Customizable reports00 Ratings8.01 Ratings
    Customization
    Comparison of Customization features of Manhattan Active Customer Engagement and Norada Solve360
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Norada Solve360
    9.5
    1 Ratings
    22% above category average
    Custom fields00 Ratings10.01 Ratings
    Custom objects00 Ratings10.01 Ratings
    Scripting environment00 Ratings8.01 Ratings
    API for custom integration00 Ratings10.01 Ratings
    Security
    Comparison of Security features of Manhattan Active Customer Engagement and Norada Solve360
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Norada Solve360
    10.0
    1 Ratings
    17% above category average
    Single sign-on capability00 Ratings10.01 Ratings
    Role-based user permissions00 Ratings10.01 Ratings
    Social CRM
    Comparison of Social CRM features of Manhattan Active Customer Engagement and Norada Solve360
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Norada Solve360
    8.0
    1 Ratings
    6% above category average
    Social data00 Ratings8.01 Ratings
    Social engagement00 Ratings8.01 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementNorada Solve360
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementNorada Solve360
    Likelihood to Recommend
    8.0
    (1 ratings)
    7.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementNorada Solve360
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Norada
    If you're working with a lot of clients and are working in one field Norada is perfect. I found it difficult to configure it to work precisely as I want to for a multi-field company that offers two very different products whose sales teams should never meet, yet know about each other.
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Norada
    • Contact database.
    • Integrated communications and communication history across projects.
    • Task lists and objectives.
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Norada
    • More advanced filters for tasks.
    • More advanced project organization elements.
    Read full review
    Support Rating
    Manhattan Associates
    No answers on this topic
    Norada
    I have received fast answers to any questions I have ever had. The support staff knows how to work with less tech-literate people and is patient enough to explain. Even if my issue was not solvable the support staff gave me another way to get the job done.
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Norada
    No answers on this topic
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Norada
    • Easy to keep track of client needs.
    • Easy to work in a team with the same client base.
    • Easy to organize work.
    Read full review
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