Good help for sales based business
Mārtiņš Pakulis | TrustRadius Reviewer
February 03, 2015

Good help for sales based business

Score 7 out of 10
Vetted Review
Verified User
Review Source

Software Version

Pro

Modules Used

  • Project blogs
  • Contacts
  • Report & Update Acitivities
  • Webmail

Overall Satisfaction with Norada Solve360

We're using as CRM in our organization. As we're a small business, everyone is using it - although different parts of it. It helps to keep track of communication with our potential clients. Everyone can easily access historical communication information which saves us from embarrassing moments. It helps us to keep track of projects we've started, their progress and organize our work. The project supervisor is able to keep track what everyone's doing and see the issues at hand.
  • Contact database.
  • Integrated communications and communication history across projects.
  • Task lists and objectives.
  • More advanced filters for tasks.
  • More advanced project organization elements.
  • Easy to keep track of client needs.
  • Easy to work in a team with the same client base.
  • Easy to organize work.
If you're working with a lot of clients and are working in one field Norada is perfect. I found it difficult to configure it to work precisely as I want to for a multi-field company that offers two very different products whose sales teams should never meet, yet know about each other.

Norada Solve360 Feature Ratings

Customer data management / contact management
9
Workflow management
7
Territory management
8
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
8
Contract management
9
Quote & order management
5
Interaction tracking
10
Channel / partner relationship management
8
Case management
7
Call center management
10
Help desk management
9
Lead management
7
Email marketing
5
Task management
8
Billing and invoicing management
7
Forecasting
9
Pipeline visualization
10
Customizable reports
8
Custom fields
10
Custom objects
10
Scripting environment
8
API for custom integration
10
Role-based user permissions
10
Single sign-on capability
10
Social data
8
Social engagement
8
Marketing automation
Not Rated
Compensation management
Not Rated
Mobile access
Not Rated

Norada Solve360 Support

I have received fast answers to any questions I have ever had. The support staff knows how to work with less tech-literate people and is patient enough to explain. Even if my issue was not solvable the support staff gave me another way to get the job done.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Yes. I had a browser-related issue that the support kindly explained and suggested solution.
My e-mail did not synchronize with Norada. I thought it was Norada's fault and contacted the support. The support people immediately indicated that I was not patient enough and it takes time for Norada to synchronize all my 15Gb of information.