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Manhattan Active Customer Engagement vs. OpenAsset

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    OpenAsset

    Score8 out of 10
    N/AOpenAsset is a DAM tailored for AEC & Real Estate from the company of the same name in New York. A cloud-based Digital Asset Management designed for managing digital assets by property or project.N/A
    Pricing
    Manhattan Active Customer EngagementOpenAsset
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementOpenAsset
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementOpenAsset
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Manhattan Active Customer Engagement and OpenAsset
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    OpenAsset
    3.0
    1 Ratings
    81% below category average
    Dashboards00 Ratings2.01 Ratings
    Standard reports00 Ratings2.01 Ratings
    Custom reports00 Ratings2.01 Ratings
    Data exportability00 Ratings7.01 Ratings
    Content analytics00 Ratings2.01 Ratings
    DAM Features
    Comparison of DAM Features features of Manhattan Active Customer Engagement and OpenAsset
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    OpenAsset
    8.5
    1 Ratings
    4% above category average
    Uploading assets00 Ratings10.01 Ratings
    Downloading assets00 Ratings8.01 Ratings
    Categories00 Ratings10.01 Ratings
    Asset storage00 Ratings10.01 Ratings
    Asset sharing00 Ratings6.01 Ratings
    Asset search00 Ratings8.01 Ratings
    Tagging system00 Ratings10.01 Ratings
    Content editing00 Ratings8.01 Ratings
    Collections00 Ratings8.01 Ratings
    User access00 Ratings10.01 Ratings
    DAM Integrations00 Ratings9.01 Ratings
    DAM API00 Ratings8.01 Ratings
    Workflow automations00 Ratings6.01 Ratings
    Related asset discovery00 Ratings8.01 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementOpenAsset
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Adobe Bridge
    Score8.5 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Cloudinary
    Score9 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Acquia DAM (Widen)
    Score8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementOpenAsset
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementOpenAsset
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    OpenAsset (Axomic Ltd)
    If you tag your items with keywords correctly, it is a great resource for quickly finding the digital assets you want. I had meticulously gone through all of our digital assets adding keywords for several categories which made searching for specific items very quick and easy, as well as relevant. OpenAsset is also great for automating the creation of PowerPoint presentations and data sheets. It is a project-based software meaning it works best for those in the AEC industry that sort and store digital assets based on the projects to which they are associated. If you are in a marketing firm or other non-project-based business model then another DAM system would likely work better for you.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    OpenAsset (Axomic Ltd)
    • Automated PowerPoint presentations
    • Automated data sheet generation
    • Searching for digital assets based on keywords, project types, location, and personnel
    • Maintaining albums for quick access to the most used project digital assets.
    Incentivized
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    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    OpenAsset (Axomic Ltd)
    • You can create an album to share with those outside of your firm, but the only way to do this is to download files into a zip file. This is antiquated thinking. It would be much better if you could create an album that would generate a temporary web page that anyone outside of the organization could view by clicking on a link.
    • There are a number of legacy items that are no longer functional. OpenAsset needs to either make these functional or remove the options.
    Incentivized
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    OpenAsset (Axomic Ltd)
    I have evaluated MediaValet on a couple of occasions. It is a much more budget-friendly system that is not necessarily project-specific in its architecture. It is much more general in nature in the industries it can target. OpenAsset's integration with Deltek Vantagepoint is a big selling point if you have both of those applications. If you don't have Vantagepoint, MediaValet might be a good alternative to consider.
    Incentivized
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    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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    OpenAsset (Axomic Ltd)
    • Made the creation of PowerPoint presentations and data sheets much quicker and easier
    • Allows for customization of keywords for different user groups.
    • Doesn't offer any useful reporting. We wanted it to tell us things like how often a particular image or project was referenced. It can't do that.
    • Easy uploading and tagging system.
    • Using the DAM as a liaison for populate the website with information from our CRM helped maintain consistency across channels.
    Incentivized
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