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Manhattan Active Customer Engagement vs. OpenText WEM

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    OpenText WEM

    Score9 out of 10
    N/AOpenText's Web Experience Management is part of the Customer Experience suite and is based on the Vignette product that OpenText acquired in 2009.N/A
    Pricing
    Manhattan Active Customer EngagementOpenText WEM
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementOpenText WEM
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementOpenText WEM
    Security
    Comparison of Security features of Manhattan Active Customer Engagement and OpenText WEM
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    OpenText WEM
    8.5
    2 Ratings
    3% above category average
    Role-based user permissions00 Ratings8.52 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Manhattan Active Customer Engagement and OpenText WEM
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    OpenText WEM
    8.2
    2 Ratings
    5% above category average
    API00 Ratings8.52 Ratings
    Internationalization / multi-language00 Ratings8.01 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of Manhattan Active Customer Engagement and OpenText WEM
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    OpenText WEM
    7.9
    2 Ratings
    1% above category average
    WYSIWYG editor00 Ratings7.42 Ratings
    Code quality / cleanliness00 Ratings8.02 Ratings
    Admin section00 Ratings8.02 Ratings
    Page templates00 Ratings7.52 Ratings
    Library of website themes00 Ratings8.52 Ratings
    Mobile optimization / responsive design00 Ratings7.52 Ratings
    Publishing workflow00 Ratings8.02 Ratings
    Form generator00 Ratings8.52 Ratings
    Web Content Management
    Comparison of Web Content Management features of Manhattan Active Customer Engagement and OpenText WEM
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    OpenText WEM
    8.6
    2 Ratings
    14% above category average
    Content taxonomy00 Ratings8.52 Ratings
    SEO support00 Ratings7.42 Ratings
    Bulk management00 Ratings9.02 Ratings
    Availability / breadth of extensions00 Ratings9.02 Ratings
    Community / comment management00 Ratings9.02 Ratings
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    Enterprises
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    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementOpenText WEM
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.0
    (2 ratings)
    User Testimonials
    Manhattan Active Customer EngagementOpenText WEM
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    OpenText
    Areas where OpenText WEM is well suited 1. Improved digital/web presence of the organization's leaders globally. 2. Established the leaders as go-to experts for thought leadership and domain knowledge among C-level executives of related industries. 3. Amplified the client’s marketing and branding efforts. 4. Customer engagement reflected by interaction count on social media—likes,comments and conversations.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    OpenText
    • Easier management of websites.
    • Integrates well with Portal to deliver news, working like a blog.
    Incentivized
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    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    OpenText
    • It's unable to connect user accounts so that accounts are set and utilize a single sign-in.
    Incentivized
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    OpenText
    We have choosen OpenText WEM against other vendors because : 1. Helped client reinforce brand image
    through unique design language and templatization of collaterals, consistent
    messaging, and regular competitor benchmarking. 2. Enables lead generation through
    high-quality gated collateral, product videos, etc. 3. Senior management and sales lead meet
    client regularly for project review meetings and feedback on engagement
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    OpenText
    • Improved online engagement.
    • Speeds up our digital transformation my the day.
    • Modernizing our web content management system.
    Incentivized
    Read full review
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