OpenText WEM Review
May 06, 2022

OpenText WEM Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with OpenText WEM

OpenText WEM helped us with
1. Enhanced customer & content focus -
Benchmarking in the Market place
Develop ‘Input-Output’ metrics for processes
End-to-end operational metrics &SLAs
Quality measurement &monitoring
Process standardization
Process improvement & Re engineering
Up-selling and Cross-selling techniques.
2. Accelerate business expansion
Speed to market–New product/service launch
Provide local expertise & experience
Provide local market relationships(E.g. regulators, vendors)
Technology identification,implementation & integration
Marketing analytics – Identify &exploit sales potential through Operations
  • Reduce Operating Costs
  • People Readiness
  • Knowledge / Update management
  • Process Knowledge Assessments
  • Response management
  • Peer Analysis & Trend Analysis
  • Interested internal and external readership base reflected by the comments on the blog page, and social media posts.
  • Conceptualization of creative themes for events and creation of assets ranging from email signatures and program books to micro sites and registration platforms
  • UI audit of new platforms and revamp in line with findings for enhanced UX; creation of demo videos for customer pitches
We have choosen OpenText WEM against other vendors because :
1. Helped client reinforce brand image
through unique design language and templatization of collaterals, consistent
messaging, and regular competitor benchmarking.
2. Enables lead generation through
high-quality gated collateral, product videos, etc.
3. Senior management and sales lead meet
client regularly for project review meetings and feedback on engagement

Do you think OpenText WEM delivers good value for the price?

Yes

Are you happy with OpenText WEM's feature set?

Yes

Did OpenText WEM live up to sales and marketing promises?

Yes

Did implementation of OpenText WEM go as expected?

Yes

Would you buy OpenText WEM again?

Yes

Areas where OpenText WEM is well suited
1. Improved digital/web presence of the organization's leaders globally.
2. Established the leaders as go-to experts for thought leadership and domain knowledge among C-level executives of related industries.
3. Amplified the client’s marketing and branding efforts.
4. Customer engagement reflected by interaction count on social media—likes,comments and conversations.

OpenText WEM Feature Ratings

WYSIWYG editor
9
Code quality / cleanliness
9
Admin section
8
Page templates
8
Library of website themes
9
Mobile optimization / responsive design
8
Publishing workflow
8
Form generator
9
Content taxonomy
9
SEO support
9
Bulk management
9
Availability / breadth of extensions
9
Community / comment management
9
API
9
Internationalization / multi-language
Not Rated
Role-based user permissions
9