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Manhattan Active Customer Engagement vs. WorkCast Present+

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    WorkCast Present+

    Score9.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    Present+ is a fully featured webinar tool that is designed to allow users to quickly create webinars. It includes registration, email communications, live and on demand events, and advanced branding capability. All on-demand recordings of live webinars can be recorded automatically and are fully hosted. Present+ is a browser-based, mobile and multi-device friendly platform.  No app installations or plugin downloads are required.N/A
    Pricing
    Manhattan Active Customer EngagementWorkCast Present+
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementWorkCast Present+
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementWorkCast Present+
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Manhattan Active Customer Engagement and WorkCast Present+
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    WorkCast Present+
    8.6
    2 Ratings
    11% above category average
    Dashboards00 Ratings8.62 Ratings
    Data exportability00 Ratings8.62 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Manhattan Active Customer Engagement and WorkCast Present+
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    WorkCast Present+
    9.1
    2 Ratings
    11% above category average
    High quality audio00 Ratings9.12 Ratings
    Mobile support00 Ratings9.12 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Manhattan Active Customer Engagement and WorkCast Present+
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    WorkCast Present+
    9.0
    2 Ratings
    10% above category average
    Calendar integration00 Ratings9.12 Ratings
    Record meetings / events00 Ratings9.12 Ratings
    Slideshows00 Ratings8.62 Ratings
    Event registration00 Ratings9.12 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Manhattan Active Customer Engagement and WorkCast Present+
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    WorkCast Present+
    9.1
    2 Ratings
    7% above category average
    Audience polling00 Ratings9.12 Ratings
    Q&A00 Ratings9.12 Ratings
    Online Events Security
    Comparison of Online Events Security features of Manhattan Active Customer Engagement and WorkCast Present+
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    WorkCast Present+
    9.1
    1 Ratings
    9% above category average
    Participant roles & permissions00 Ratings9.11 Ratings
    Confidential attendee list00 Ratings9.11 Ratings
    Online Events Marketing
    Comparison of Online Events Marketing features of Manhattan Active Customer Engagement and WorkCast Present+
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    WorkCast Present+
    9.1
    2 Ratings
    14% above category average
    Branding options00 Ratings9.12 Ratings
    Integration to Marketing Automation00 Ratings9.12 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementWorkCast Present+
    Small Businesses
    Simplify360
    Score7.8 out of 10
    GoTo Webinar
    Score8.7 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Webex Webinars
    Score9 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    BlueJeans Events (discontinued)
    Score2.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementWorkCast Present+
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.1
    (2 ratings)
    User Testimonials
    Manhattan Active Customer EngagementWorkCast Present+
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    WorkCast Corporation
    We will be using Present+ when we have training sessions, show and tells and new product launches.
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    WorkCast Corporation
    • Embedded webinars - embed your webinars directly into your landing pages!
    • Useful features - it's packed full of useful features, focusing on the ones that are going to genuinely be of use (i.e., there's no bloat).
    • Well supported - there's a full team at the end of a phone or email if you have any questions at all.
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    WorkCast Corporation
    • The Presenter 'Pods' could do with tips to explain that these can be repositioned.
    • The questions/polls have room for improvement.
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    WorkCast Corporation
    Products such as GoToWebinar are great, but they never truly met our expectations or requirements. We used them for years, but the lack of audience engagement was poor, both in terms of when actually in the webinar and when promoting it. The most annoying feature was the fact the process was disjointed - to watch the webinar, you had to leave the landing page, which was massively frustrating.
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    WorkCast Corporation
    • It's difficult to quantify the ROI financial return but we feel it's had a positive impact on our brand perception.
    Read full review
    ScreenShots

    WorkCast Present+ Screenshots

    Screenshot of Simple design to create EventsProduct screenshotScreenshot of Advanced Analytics available in the platformScreenshot of Advanced, interactive console  for presenters