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Manhattan Active Customer Engagement vs. Proficonf (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Proficonf (discontinued)

    Score9.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    Proficonf was a professional video conferencing platform that allowed hosting meetings with up to 250 participants without any downloads or installations, but worked on web browsers such as Google Chrome, Opera, Firefox, Safari, Microsoft Edge, plus Android &iOS mobile devices. From 2022 the software is no longer available, and the service has been discontinued.

    $12

    per month

    Pricing
    Manhattan Active Customer EngagementProficonf (discontinued)
    Editions & Modules
    No answers on this topic
    Free
    $0.00
    5 participants
    Pro
    $12.00
    100 participants
    Premium
    $25.00
    250 participants
    Business
    pay-as-you-go
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementProficonf (discontinued)
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementProficonf (discontinued)
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Manhattan Active Customer Engagement and Proficonf (discontinued)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Proficonf (discontinued)
    8.8
    2 Ratings
    11% above category average
    High quality audio00 Ratings9.12 Ratings
    High quality video00 Ratings9.12 Ratings
    Low bandwidth requirements00 Ratings9.12 Ratings
    Mobile support00 Ratings7.92 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Manhattan Active Customer Engagement and Proficonf (discontinued)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Proficonf (discontinued)
    9.1
    2 Ratings
    14% above category average
    Desktop sharing00 Ratings9.12 Ratings
    Whiteboards00 Ratings9.12 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Manhattan Active Customer Engagement and Proficonf (discontinued)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Proficonf (discontinued)
    9.0
    2 Ratings
    10% above category average
    Meeting initiation00 Ratings8.82 Ratings
    Record meetings / events00 Ratings9.12 Ratings
    Slideshows00 Ratings9.12 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Manhattan Active Customer Engagement and Proficonf (discontinued)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Proficonf (discontinued)
    8.2
    2 Ratings
    2% above category average
    Live chat00 Ratings9.12 Ratings
    Q&A00 Ratings7.31 Ratings
    Online Events Security
    Comparison of Online Events Security features of Manhattan Active Customer Engagement and Proficonf (discontinued)
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Proficonf (discontinued)
    9.0
    2 Ratings
    11% above category average
    User authentication00 Ratings9.12 Ratings
    Participant roles & permissions00 Ratings8.82 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementProficonf (discontinued)
    Small Businesses
    Simplify360
    Score7.8 out of 10
    ClickMeeting
    Score9.5 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    JioMeet
    Score9.8 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Webex Meetings
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementProficonf (discontinued)
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.1
    (2 ratings)
    User Testimonials
    Manhattan Active Customer EngagementProficonf (discontinued)
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Discontinued Products
    Whenever you need to speak with someone who is not an experienced internet-user, Proficonf is the best. I mean there's a big green button you need to press. Sometimes you need to put your name. That's it. Even the old folks can handle it well. Also, we find Proficonf surprisingly good working with a non-stable internet connection. I mean, of course, quality is decreasing (they say it's adaptive), but the video remains smooth. Even in those cases, Proficonf has probably the smoothest video among all video conferencing services.
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Discontinued Products
    • Super-easy to start a meeting
    • Available from mobile phones
    • Bunch of presenting tools
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Discontinued Products
    • They need to fix their iOS.
    • Maybe more features would be good.
    • Separate service for webinars.
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Discontinued Products
    Proficonf proved to be a bit better than appear.in in terms of video quality and features. Zoom and Skype weren't any good for us. Proficonf is completely web-based, so it doesn't require a download like Skype or Zoom. Proficonf has much better video quality, there's no competition on that subject. And it's so much easier to use. However Skype is also a messenger, so we are still sometimes using it.
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Discontinued Products
    • Increased quality of sessions
    • Increased outreach to clients
    • Save time
    Read full review
    ScreenShots

    Proficonf (discontinued) Screenshots

    Screenshot of Landing pageScreenshot of PricingScreenshot of Meetings pageScreenshot of Metting room interfaceScreenshot of Demonstration sectionScreenshot of Workspace meetings page