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Manhattan Active Customer Engagement vs. RealONE

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    RealONE

    Score10 out of 10
    N/ARealONE, formerly the RPort remote management of IT infrastructure now bundled with RealVNC, enables users to manage Windows, Linux, desktops and servers, and IoT devices from one central console.

    $0

    Pricing
    Manhattan Active Customer EngagementRealONE
    Editions & Modules
    No answers on this topic
    Open-Source Edition
    $0
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementRealONE
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Free and open-source, MIT License
    More Pricing Information
    Best Alternatives
    Manhattan Active Customer EngagementRealONE
    Small Businesses
    Simplify360
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    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    N-able N-sight RMM
    Score7.4 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementRealONE
    Likelihood to Recommend
    8.0
    (1 ratings)
    10.0
    (2 ratings)
    User Testimonials
    Manhattan Active Customer EngagementRealONE
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    RealVNC
    If you are looking for an alternative to TeamViewer--a very secure tool with very little hassle to set up--this is it.
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    RealVNC
    • Very secure and open source
    • No need for VPN and chained SSH connections
    • Its got a very nicely designed UI
    • Developers are adding a new features
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    RealVNC
    • I'd love to be able to save the output of commands/scripts executed
    • "Whats new in this release" feature
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    RealVNC
    We selected RPort over TeamViewer because it's got features that TeamViewer does not have. It's designed by DevOps and I find it suited pretty well for my day-to-day tasks.
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    RealVNC
    • It speeds up my work
    Read full review
    ScreenShots

    RealONE Screenshots

    Screenshot of the dashboard used to organize remote machines.Screenshot of where to launch RDP connections to any Windows system over an encrypted and secure tunnel. No port forwarding and no public IP address are needed.Screenshot of the log in to remote Linux and Unix machines via SSH. The client makes any system available everywhere. Securely and encrypted.Screenshot of where to execute command directly from the browser. On a single machine, or on many.Screenshot of where copying the snippet pairs new remote systems.Screenshot of when pairing is finished. Works on any console. Powershell and any Linux shell.