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Manhattan Active Customer Engagement vs. Retainly

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Retainly

    Score9.2 out of 10
    N/ARetainly is an automated engagement platform that helps businesses maximize customer retention. The app enables users to automate emails, web push notifications, and SMS messages to retain customers and drive lifetime value. Retention & LTV: Increasingly business leaders are expecting marketing and product teams to play a key role in the growth – and customer retention is the critical platform on which…

    $15

    per month per user

    Pricing
    Manhattan Active Customer EngagementRetainly
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementRetainly
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementRetainly
    Email & Online Marketing
    Comparison of Email & Online Marketing features of Manhattan Active Customer Engagement and Retainly
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Retainly
    8.3
    2 Ratings
    7% above category average
    WYSIWYG email editor00 Ratings8.82 Ratings
    Dynamic content00 Ratings9.22 Ratings
    Ability to test dynamic content00 Ratings9.22 Ratings
    A/B testing00 Ratings7.72 Ratings
    Mobile optimization00 Ratings3.61 Ratings
    Email deliverability reporting00 Ratings9.22 Ratings
    List management00 Ratings9.22 Ratings
    Triggered drip sequences00 Ratings9.62 Ratings
    Lead Management
    Comparison of Lead Management features of Manhattan Active Customer Engagement and Retainly
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Retainly
    9.1
    2 Ratings
    14% above category average
    Lead nurturing automation00 Ratings9.62 Ratings
    Lead scoring and grading00 Ratings9.11 Ratings
    Data quality management00 Ratings8.21 Ratings
    Automated sales alerts and tasks00 Ratings9.62 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Manhattan Active Customer Engagement and Retainly
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Retainly
    9.0
    2 Ratings
    18% above category average
    Dashboards00 Ratings8.52 Ratings
    Standard reports00 Ratings9.22 Ratings
    Custom reports00 Ratings9.22 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Manhattan Active Customer Engagement and Retainly
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Retainly
    8.5
    2 Ratings
    11% above category average
    API00 Ratings9.62 Ratings
    Role-based workflow & approvals00 Ratings9.62 Ratings
    Integration with Salesforce.com00 Ratings6.41 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementRetainly
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Vbout
    Score9.9 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Bloomreach
    Score9.2 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Iterable
    Score8.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementRetainly
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.2
    (2 ratings)
    User Testimonials
    Manhattan Active Customer EngagementRetainly
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Retainly
    Retainly allowed me to take customer engagement to the next level. I felt an advantage of its low-code functionality, user-friendliness, intuitive automation, and pre-built integrations with a range of other marketing tools. I saw a noticeable difference in my marketing performance and customer retention results after almost 2 months of usage. As a marketer, I managed to automate heavy manual effort to run marketing my campaigns.
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Retainly
    • Segments creation
    • Workflow creation
    • Workspace creation
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Retainly
    • Analytics can be improved
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Retainly
    Retainly has a unique and better workflow creation process.
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Retainly
    • Set - up automated workflow sequences across the customer journey
    • Less manual intervention to manage campaign
    • 15 % Reduce of drop-offs in the customer experience
    Read full review
    ScreenShots

    Retainly Screenshots

    Screenshot of Here you can access your project overview and other important project-wide information.Screenshot of Create simple and extended dynamic Segments.Screenshot of Create new and manage existing workspaces.Screenshot of Connect Retainlys' and 3d party integrations.Screenshot of Access and create automated workflows, review workflow analytics.