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Manhattan Active Customer Engagement vs. Secured Signing

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Secured Signing

    Score8.5 out of 10
    N/ASecured Signing is an electronic signature software offering from SecuredSigning. It includes features such as capturing graphical signatures and individually sign a document.N/A
    Pricing
    Manhattan Active Customer EngagementSecured Signing
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementSecured Signing
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Manhattan Active Customer EngagementSecured Signing
    Small Businesses
    Simplify360
    Score7.8 out of 10
    BoldSign, by Syncfusion
    Score10 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    OneSpan Sign
    Score9.6 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    DocuSign
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementSecured Signing
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.5
    (3 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementSecured Signing
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    SecuredSigning
    I think it's an excellent day to day solution, at a very reasonable price. It works particularly well when paired with our document automation solutions, as we can automatically create the relevant "smart tags" for each party as part of building the signing blocks in the document. This means the document (or a whole package of documents) can be uploaded into Secured Signing and it can just read the tags, meaning they are effectively ready to send
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    SecuredSigning
    • Easy to add signature fields.
    • Easy to upload documents.
    • Secure audit history.
    • No need for an app - can sign through a browser.
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    SecuredSigning
    • We see no deficiencies in the product. Even the new anti-money laundering etc rules seem to be catered for. The few things we did wish were there have all been added as the product has developed.
    Incentivized
    Read full review
    Likelihood to Renew
    Manhattan Associates
    No answers on this topic
    SecuredSigning
    Wouldn't want to go back, and no one else offers a better service and support.
    Incentivized
    Read full review
    Usability
    Manhattan Associates
    No answers on this topic
    SecuredSigning
    There is so little to it - it just works.
    Incentivized
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    Support Rating
    Manhattan Associates
    No answers on this topic
    SecuredSigning
    Usually quick and responsive - even with a newby.
    Incentivized
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    Implementation Rating
    Manhattan Associates
    No answers on this topic
    SecuredSigning
    Training users (and ourselves) to think differently is the challenge - but given most users are not as familar with the computer systems which run their accounting software, that's not new.
    Incentivized
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    SecuredSigning
    I haven't looked in detail at alternatives, as Secured Signing does everything we have needed it to, at a very reasonable price point
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    SecuredSigning
    • No more printing.
    • No more posting.
    • Everything gets completed and returned in real time.
    Incentivized
    Read full review
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