TrustRadius
Secure and convenient paperless signing
https://www.trustradius.com/electronic-signatureSecured SigningUnspecified101101
Phil Astley profile photo
July 27, 2018

Secure and convenient paperless signing

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Secured Signing

When Inland Revenue finally caught up well over a decade after our 2002 Act recognising digital signatures, I looked at options and was surprised to find that a Kiwi product compared more than favourably with others on the world stage.

Work is so much faster now we are now a paperless office, having done away with inconvenient paperwork. This was particularly important to us as we are a cloud-only accountant (client support via TeamViewer is a key aspect of our work) so clients are around the country.

Support was excellent as we got familiar with the product - which has continually advanced since we first saw it. We asked colleagues for their advice - most are still paper-based, but those who had tried bigger players had met with less success than we have had.
  • Once clients have reviewed a draft document, we submit it to SecuredSigning, who emails the client(s) links to "sign". At the end of the process, we each receive a digitally signed copy.
  • We see no deficiencies in the product. Even the new anti-money laundering etc rules seem to be catered for. The few things we did wish were there have all been added as the product has developed.
  • The cost is generally cheaper than post, and the delays in obtaining signatures is now an unpleasant memory.
I didn't really dig into this but looked briefly at Adobe and DocuSign. Talking with other users put me off - until we found SecuredSigning.
Anywhere signatures are required this serves well - except where signatories do not have their own unique email address.

Using Secured Signing

2 - Accounting
We don't need in-house support.
  • Signing engagement letters
  • Signing questionnaires
  • Signing accounts
  • Signing tax returns
  • It's replacing signing - very basic.
  • No idea what the future holds.
Wouldn't want to go back, and no one else offers a better service and support.

Evaluating Secured Signing and Competitors

  • Price
  • Product Features
  • Product Usability
  • Third-party Reviews
Once IRD accepted digital signatures, our first client to use it had just relocated to Hawaii. We looked briefly at two major players, and while either would have sufficed, we were fortunate to come across this. Our clients in Hawaii became guinea pigs with the free trial, and we have never regretted our decision.
We wouldn't change a thing.

Secured Signing Implementation

Training users (and ourselves) to think differently is the challenge - but given most users are not as familar with the computer systems which run their accounting software, that's not new.
Change management was a big part of the implementation and was well-handled - The product itself was simple - adjusting to a paperless office has been a bigger issue.
  • Reorganising digital storage so everything is simple.

Secured Signing Support

Usually quick and responsive - even with a newby.
ProsCons
Quick Resolution
Good followup
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I don't know if it was exceptional support - but they credited my account when I had failed to understand something.

Using Secured Signing

There is so little to it - it just works.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • There really is only one - we upload a file, and it comes back digitally signed. They offer various enhancements, but we don't need most of them. I recently had to use the sequential (rather than parallel) signing process so a specific user signed last.
  • Difficult or cumbersome aren't really words that come to mind re SecuredSigning.