Secure and convenient paperless signing
July 27, 2018
Secure and convenient paperless signing
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Secured Signing
When Inland Revenue finally caught up well over a decade after our 2002 Act recognising digital signatures, I looked at options and was surprised to find that a Kiwi product compared more than favourably with others on the world stage.
Work is so much faster now we are now a paperless office, having done away with inconvenient paperwork. This was particularly important to us as we are a cloud-only accountant (client support via TeamViewer is a key aspect of our work) so clients are around the country.
Support was excellent as we got familiar with the product - which has continually advanced since we first saw it. We asked colleagues for their advice - most are still paper-based, but those who had tried bigger players had met with less success than we have had.
- Once clients have reviewed a draft document, we submit it to SecuredSigning, who emails the client(s) links to "sign". At the end of the process, we each receive a digitally signed copy.
- We see no deficiencies in the product. Even the new anti-money laundering etc rules seem to be catered for. The few things we did wish were there have all been added as the product has developed.
- The cost is generally cheaper than post, and the delays in obtaining signatures is now an unpleasant memory.
I didn't really dig into this but looked briefly at Adobe and DocuSign. Talking with other users put me off - until we found SecuredSigning.
Using Secured Signing
2 - Accounting
We don't need in-house support.
- Signing engagement letters
- Signing questionnaires
- Signing accounts
- Signing tax returns
- It's replacing signing - very basic.
- No idea what the future holds.
Evaluating Secured Signing and Competitors
- Price
- Product Features
- Product Usability
- Third-party Reviews
Once IRD accepted digital signatures, our first client to use it had just relocated to Hawaii. We looked briefly at two major players, and while either would have sufficed, we were fortunate to come across this. Our clients in Hawaii became guinea pigs with the free trial, and we have never regretted our decision.
We wouldn't change a thing.
Secured Signing Implementation
- Implemented in-house
Change management was a big part of the implementation and was well-handled - The product itself was simple - adjusting to a paperless office has been a bigger issue.
- Reorganising digital storage so everything is simple.
Secured Signing Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I don't know if it was exceptional support - but they credited my account when I had failed to understand something.
Using Secured Signing
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- There really is only one - we upload a file, and it comes back digitally signed. They offer various enhancements, but we don't need most of them. I recently had to use the sequential (rather than parallel) signing process so a specific user signed last.
- Difficult or cumbersome aren't really words that come to mind re SecuredSigning.
Yes, but I don't use it