Manhattan Active Customer Engagement vs. SentiOne
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Manhattan Active Customer Engagement | Score8 out of 10 | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A |
SentiOne | Score6.5 out of 10 | N/A | SentiOne is an AI-powered customer service automation platform. It consists of three modules: Listen, React, and Automate. Listen is a comprehensive social listening solution which monitors the entire public internet (including social media), utilising proprietary algorithms to generate insights and detect sentiment behind posts. React is an all-in-one customer service management and automation platform, which allows teams to manage online conversations on dozens of channel from the same tool.… | $299 per account |
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| Editions & Modules | No answers on this topic |
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| Entry-level Setup Fee | No setup fee | $299 per account | ||||||||||||||
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| Small Businesses | Simplify360 Score7.8 out of 10 | No answers on this topic |
| Medium-sized Companies | Customer.io Score9.1 out of 10 | Khoros Service Score8.5 out of 10 |
| Enterprises | SAP Service Cloud Score8.5 out of 10 | Brand Embassy (discontinued) Score7.9 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Manhattan Active Customer Engagement | SentiOne | |
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| Likelihood to Recommend | 8.0 | 10.0 |
| Usability | - | 9.0 |
| Support Rating | - | 9.0 |
| Manhattan Active Customer Engagement | SentiOne | |
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| Usability | No answers on this topic |
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| ScreenShots | SentiOne Screenshots |






