All in one tool to deal with customers and expand sale opportunities
June 30, 2021
All in one tool to deal with customers and expand sale opportunities
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with SentiOne
SentiOne has been a great find for me as well as for my organization. Complete, robust platform with fully functional dashboard, easy to use, and easy to navigate tools and features inside. Support needs some changes other than [that] it is a complete platform. I would recommend this to other businesses to use to be more productive.
Pros
- The platform easily measures social media, blogs, posts worldwide using different algorithms, collects public mentions, and automatically analyzes the situation then provides a customizable solution that will have more chances to get accepted and will work fine.
- It has the best features to be the best in terms of functionalities and features include in it.
- Daily report feature is also very intuitive.
Cons
- Customer support of SentiOne is not up to mark.
- They need to be more accessible and responsive to our questions instead of making us hold for hours and do not provide any solution which is tiring and less professional.
- Customer support needs a lot of attention and has more knowledge about the platform to be helpful.
- The best feature that I like the most and have been using for a long time that its analytical section is up to mark.
- When I open the analytical section it gives me the all insights of my audience including their gender, location, days when most of the mentions are published which is great to have. It is best to have more marketing wins as it does not limit the searches of keywords.
- This helps to search multiple phrases connected with a marketing strategy which is life and most recent in trends.
SentiOne is a major part of our organization. We are solving a lot of problems in the organization by using SentiOne. It has been operational in our organization for a long time and has a great find for us all in all. I like that feature that it gives me all information about new mentions to my inbox every day and informs me about it which gives day-to-day insights, change or update strategies.
Do you think SentiOne delivers good value for the price?
Yes
Are you happy with SentiOne's feature set?
Yes
Did SentiOne live up to sales and marketing promises?
Yes
Did implementation of SentiOne go as expected?
Yes
Would you buy SentiOne again?
Yes
Comments
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