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Manhattan Active Customer Engagement vs. Shape Software

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Shape Software

    Score7 out of 10
    N/AShape Software aims to help users manage their business in one easy to use software. Shape's cloud-based CRM, Sales Management, and Marketing Automation tools offer multiple features designed to manage and automate online marketing and promotions via email and SMS, capture and service leads from online sources, organize sales pipelines, nurture prospects and customers, create and send professional online documents, accept online payments, run custom reporting, and automate everyday admin…

    $79

    per user

    Pricing
    Manhattan Active Customer EngagementShape Software
    Editions & Modules
    No answers on this topic
    All inclusive cloud software, one price, no annual contracts
    $79.00
    per user
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementShape Software
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$79 per user
    Additional Details—All inclusive cloud software, one price, no annual contracts.
    More Pricing Information
    Features
    Manhattan Active Customer EngagementShape Software
    Sales Force Automation
    Comparison of Sales Force Automation features of Manhattan Active Customer Engagement and Shape Software
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Shape Software
    7.0
    1 Ratings
    11% below category average
    Integration with email client (e.g., Outlook or Gmail)00 Ratings7.01 Ratings
    Customization
    Comparison of Customization features of Manhattan Active Customer Engagement and Shape Software
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Shape Software
    5.0
    1 Ratings
    42% below category average
    API for custom integration00 Ratings5.01 Ratings
    Security
    Comparison of Security features of Manhattan Active Customer Engagement and Shape Software
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Shape Software
    8.0
    1 Ratings
    5% below category average
    Single sign-on capability00 Ratings8.01 Ratings
    Role-based user permissions00 Ratings8.01 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Manhattan Active Customer Engagement and Shape Software
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Shape Software
    7.0
    1 Ratings
    9% below category average
    Reporting00 Ratings7.01 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementShape Software
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementShape Software
    Likelihood to Recommend
    8.0
    (1 ratings)
    7.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    5.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementShape Software
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Shape Software
    Shape Software is well suited when using "mainstream" ad platforms that have robust integrations. It also works well when budgets are set less frequently and are allowed to run unchanged for a set period of time. Shape Software gets less accurate when frequent budget changes need to be made and when using ad platforms with little to no support built into Shape Software.
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Shape Software
    • Platform integrations
    • Pacing accuracy
    • Automated notifications
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Shape Software
    • Automated budget pacing could be more sophisticated - it tends to conflict with platform best-practices in my opinion.
    • Integration with LinkedIn leads would give more accurate picture of conversion volume I believe.
    • More customizable alerts
    Read full review
    Usability
    Manhattan Associates
    No answers on this topic
    Shape Software
    Shape Software is very easy to set up and use. The core functions and features require little explanation. The options and settings are easy to find and the capabilities of the platform are apparent to the user after just a few minutes of use.
    Read full review
    Support Rating
    Manhattan Associates
    No answers on this topic
    Shape Software
    I never had the need or opportunity to work with support.
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Shape Software
    Shape Software is very user-friendly and easy to set up. The controls and settings are very straightforward and the core functions (onboarding new accounts, creating new budgets, managing budgets, etc) are easily understood. The customizable alerts and budget intervals provide modularity for different situations and provide significant peace-of-mind. The automations are less impressive in that they generally conflict with ad platform automation in my opinion. Automated bidding and budgeting is hindered by third-party automations like Shape Software and the performance Shape Software features provide doesn't justify forgoing that technology in the ad platforms in my opinion.
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Shape Software
    • Reliable protection against overspend
    • Precise budget control
    • Cross-platform visibility
    Read full review
    ScreenShots

    Shape Software Screenshots

    Product screenshot