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Manhattan Active Customer Engagement vs. Solgari Cloud Communications

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Solgari Cloud Communications

    Score9.9 out of 10
    N/ASolgari Cloud Communications is a unified communications offering from Solgari.N/A
    Pricing
    Manhattan Active Customer EngagementSolgari Cloud Communications
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementSolgari Cloud Communications
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementSolgari Cloud Communications
    Cloud PBX
    Comparison of Cloud PBX features of Manhattan Active Customer Engagement and Solgari Cloud Communications
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Solgari Cloud Communications
    9.6
    1 Ratings
    19% above category average
    Hosted PBX00 Ratings10.01 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings10.01 Ratings
    User templates00 Ratings8.01 Ratings
    Call reports00 Ratings10.01 Ratings
    Directory of employee names00 Ratings10.01 Ratings
    Call Management
    Comparison of Call Management features of Manhattan Active Customer Engagement and Solgari Cloud Communications
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Solgari Cloud Communications
    9.2
    1 Ratings
    11% above category average
    Answering rules00 Ratings10.01 Ratings
    Call recording00 Ratings10.01 Ratings
    Call park00 Ratings8.01 Ratings
    Call screening00 Ratings9.01 Ratings
    Message alerts00 Ratings9.01 Ratings
    Mobile apps
    Comparison of Mobile apps features of Manhattan Active Customer Engagement and Solgari Cloud Communications
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    Solgari Cloud Communications
    10.0
    1 Ratings
    24% above category average
    Mobile app for Android00 Ratings10.01 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementSolgari Cloud Communications
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    Medium-sized Companies
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    Score9.1 out of 10
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    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementSolgari Cloud Communications
    Likelihood to Recommend
    8.0
    (1 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementSolgari Cloud Communications
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Solgari
    Excellent for small and large companies. Great for sales staff who need to work remotely. No need for inside sales to be in the office all the time.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Solgari
    • Great call quality
    • Love that I've been able to listen into sales calls
    • Love that I've been able to record all our sales calls
    • Love that I've been able to whisper to staff on their sales calls, helping to answer the clients questions whilst they are still on the call
    • Great cloud technology that supports sales staff working remotely
    Incentivized
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    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Solgari
    • 3CX keypad could be more intuitive
    Incentivized
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Solgari
    Solgari is way better than Skype or Google hangouts. I love the simplicity of it's usage and how easy the sales team can listen into and records calls.
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Solgari
    • Kept our costs low
    • Accelerate our revenue as the software is great for coaching new hires and sales staff
    Incentivized
    Read full review
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