Manhattan Active Customer Engagement vs. Sugar Connect
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Manhattan Active Customer Engagement | Score8 out of 10 | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A |
Sugar Connect | Score6 out of 10 | Small Businesses (1-50 employees) | SugarCRM’s Sugar Connect (formerly Collabspot) is a sales email tracking tool specifically targeting Gmail’s integration with SugarCRM. Sugar Connect offers email syncing, archiving, and tracking to help sales reps track and manage customer data. It also provides some automation within the interactions between Gmail and SugarCRM, and sales reporting and analytics on prospects’ interactions with emails. The platform can also track prospects’ social media activity data. | N/A |
| Manhattan Active Customer Engagement | Sugar Connect | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Manhattan Active Customer Engagement | Sugar Connect | |
|---|---|---|
| Small Businesses | Simplify360 Score7.8 out of 10 | Mailtrack Score9.7 out of 10 |
| Medium-sized Companies | Customer.io Score9.1 out of 10 | Mailtrack Score9.7 out of 10 |
| Enterprises | SAP Service Cloud Score8.5 out of 10 | No answers on this topic |
| All Alternatives | View all alternatives | View all alternatives |
| Manhattan Active Customer Engagement | Sugar Connect | |
|---|---|---|
| Likelihood to Recommend | 8.0 | 7.0 |
| Manhattan Active Customer Engagement | Sugar Connect | |
|---|---|---|
| Likelihood to Recommend |
|
|
| Pros |
|
|
| Cons |
|
|
| Alternatives Considered |
|
|
| Return on Investment |
|
|
| ScreenShots | Sugar Connect Screenshots |






