TrustRadius: an HG Insights company

Manhattan Active Customer Engagement vs. Teradata Autonomous Knowledge Platform

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Teradata Autonomous Knowledge Platform

    Score8 out of 10
    N/ATeradata Vantage is presented as a modern analytics cloud platform that unifies everything—data lakes, data warehouses, analytics, and new data sources and types. Supports hybrid multi-cloud environments and priced for flexibility, Vantage delivers unlimited intelligence to build the future of business. Users can deploy Vantage on public clouds (such as AWS, Azure, and GCP), hybrid multi-cloud environments, on-premises with Teradata IntelliFlex, or on commodity hardware with VMware.

    $4,800

    per month

    Pricing
    Manhattan Active Customer EngagementTeradata Autonomous Knowledge Platform
    Editions & Modules
    No answers on this topic
    Teradata VantageCloud Lake
    from $4800
    per month
    Teradata VantageCloud Enterprise
    from $9000
    per month
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementTeradata Autonomous Knowledge Platform
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Manhattan Active Customer EngagementTeradata Autonomous Knowledge Platform
    Considered Both Products
    Manhattan Associates
    No answer on this topic
    Teradata
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    94%
    Would buy again
    47 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    37 Answers
    Happy with the feature set
    No answers on this topic
    98%
    Happy with the feature set
    49 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    28 Answers
    Implementation went as expected
    No answers on this topic
    97%
    Implementation went as expected
    37 Answers
    Best Alternatives
    Manhattan Active Customer EngagementTeradata Autonomous Knowledge Platform
    Small Businesses
    Simplify360
    Score7.8 out of 10
    No answers on this topic
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Snowflake
    Score8.7 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Snowflake
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementTeradata Autonomous Knowledge Platform
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.4
    (62 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (6 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (30 ratings)
    Support Rating
    -
    (0 ratings)
    7.3
    (2 ratings)
    Implementation Rating
    -
    (0 ratings)
    6.4
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementTeradata Autonomous Knowledge Platform
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Teradata
    Teradata Vantage is well suited for large scale ETL pipelines like the ones we developed for anti money laundering risk matrices. It handles heavy joins, aggregations, and transformations on transactional data efficiently. We generate alert variables, adjust for inflation, and monitor establishments monthly with it, all integrated with Python and Control-M for a centralised automation across the company. For less appropriate, I would say that heavy resource demands might slow down experimentation for iterative work.
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Teradata
    • ETL (Extract - Transfor - Load)
    • NOS to send data from Teradata Vantage to S3 and from S3 to Teradata Vantage
    • Teradata GeoSpacial feature
    • Bulk reading and writing in huge tables
    • MPP capacity already mature
    • Temporal Capacity more mature that other solutions
    • TASM
    Incentivized
    Read full review
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Teradata
    • Teradata is an excellent option but only for a massive amount of data warehousing or analysis. If your data is not that big then it could be a misfit for your company and cost you a lot. The cost associated is quite extensive as compared to some other alternative RDBMS systems available in the market.
    • Migration of data from Teradata to some other RDBMS systems is quite painful as the transition is not that smooth and you need to follow many steps and even if one of them fails. You need to start from the beginning almost.
    • Last but not least the UI is pretty outdated and needs a revamp. Though it is simple, it needs to be presented in a much better way and more advanced options need to bee presented on the front page itself.
    Incentivized
    Read full review
    Likelihood to Renew
    Manhattan Associates
    No answers on this topic
    Teradata
    Teradata is a mature RDBMS system that expands its functionality towards the current cloud capabilities like object storage and flexible compute scale.
    Incentivized
    Read full review
    Usability
    Manhattan Associates
    No answers on this topic
    Teradata
    Teradata Vantage allows us to create a scalable infrastructure to support our strategic initiatives. The dedicated compute power ensures reliable performance with isolated workloads and dedicated resources, optimizing workflows for faster, more efficient data transfers. The compute clusters support ETL processes and OSF’s developers and data science team with the flexibility to create self-service analytics, to spin up/down at any time, driving better performance and minimizing costs.
    Read full review
    Support Rating
    Manhattan Associates
    No answers on this topic
    Teradata
    We have meetings at the beginning with the technical team to explain our requirements to them and they were really putting in a lot of effort to come up with a solution which will address all our needs. They implemented the software and also trained a few of our resources on the same too. We can get in touch with them now as well whenever we run into a roadblock but it's very less now.
    Incentivized
    Read full review
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Teradata
    Teradata is way ahead of its competitor because of its unique features of ensuring data privacy and data never gets corrupted even in worst case scenario. In most cases, the data corruption is a major issue if left unused and it leads to important data being wiped off which in ideal case should be stored for 3 years
    Incentivized
    Read full review
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Teradata
    • Moving to Teradata in the Cloud-enabled a level of agility that previously didn't exist in the organization. It also enabled a level of analytic competency that was not achievable using other options on the aggressive timeline that was required. We didn't want to settle for reinventing a wheel when we had a super tuned performance capable beast readily available in Teradata. Teradata lets us focus on our business rather than spending money and effort trying to design software or database foundations features on an open source or lower performance platform.
    Incentivized
    Read full review
    ScreenShots

    Teradata Autonomous Knowledge Platform Screenshots

    Screenshot of Teradata VantageCloud Lake Console Financial GovernanceScreenshot of Teradata VantageCloud Lake Console Landing Page