TrustRadius: an HG Insights company

Manhattan Active Customer Engagement vs. Tourial

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Tourial

    Score5.9 out of 10
    N/ATourial is a Product Tour Marketing platform built for GTM teams to drive more conversions and increase qualified pipeline. It is designed to help B2B SaaS marketers create high-performing product tours & videos at scale. Rather than spend months creating a single video that breaks the bank, Tourial allows users to create tours/videos without needing any technical video editing skills. Users can create interactive and (soon to be) fully automated walk-throughs of a…N/A
    Pricing
    Manhattan Active Customer EngagementTourial
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementTourial
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Manhattan Active Customer EngagementTourial
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    Simplify360
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    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
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    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Uberflip
    Score8.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementTourial
    Likelihood to Recommend
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementTourial
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Tourial
    If your product sells best with a live demo, Tourial is a great substitute for prospects who don't prefer, or aren't ready for a virtual demo.
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Tourial
    No answers on this topic
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Tourial
    No answers on this topic
    Usability
    Manhattan Associates
    No answers on this topic
    Tourial
    Extremely simple to use, everyone on our team has taken to it with no issues. Great support from Tourial account reps, as well.
    Incentivized
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Tourial
    No answers on this topic
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Tourial
    No answers on this topic
    ScreenShots

    Tourial Screenshots

    Screenshot of Tourial main dashboard - displays Tours, manage forms and integrations, and review Tour Analytics.Screenshot of Tourial's builder is used to upload screens and videos, and add tools and effects like tooltips, hotspots, zooms, and spotlights.