Item: Tourial
Rating: 8
Author: Justin Jaksha

Overall Satisfaction with Tourial

Use Cases and Deployment Scope

We initially conceived of using Tourial for new feature releases and quick sales-oriented tours. We continue to use it in this manner, but have also realized it's a very effective tool for in-house learning as well, complementary to something like (or even in place of) an LMS.

Pros and Cons

Pros

Easy Tour builder
Dynamic ways to explain features
Mobile / multi-format friendly

Cons

Analytics are somewhat basic
Introduce a "light Tour builder" for very basic tours
In-app tools for judging quality of created tours

Return on Investment

New product awareness
Existing product upsells
Self-serve support

Usability

Extremely simple to use, everyone on our team has taken to it with no issues. Great support from Tourial account reps, as well.

Key Insights

Do you think Tourial delivers good value for the price?

Yes

Are you happy with Tourial's feature set?

Yes

Did Tourial live up to sales and marketing promises?

Yes

Did implementation of Tourial go as expected?

Yes

Would you buy Tourial again?

Yes

Likelihood to Recommend

If your product sells best with a live demo, Tourial is a great substitute for prospects who don't prefer, or aren't ready for a virtual demo.

Comments

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A perfect complement to live demos