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Manhattan Active Customer Engagement vs. Userpilot

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    Userpilot

    Score8.6 out of 10
    N/AUserpilot helps product teams deliver personalized in-app experiences to increase growth metrics at every stage of the user journey. Users can track product growth goals, nudge users to increase engagement, and analyze feedback at scale.

    $299

    per month

    Pricing
    Manhattan Active Customer EngagementUserpilot
    Editions & Modules
    No answers on this topic
    Traction
    $299
    per month 0-2,500 Monthly Active Users
    Growth
    $5,988
    per year 2,500-10,000 Monthly Active Users
    Enterprise
    $12,000
    per year up to 10,000 Monthly Active Users
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementUserpilot
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Price increases for greater MAUs across plans.
    More Pricing Information
    Best Alternatives
    Manhattan Active Customer EngagementUserpilot
    Small Businesses
    Simplify360
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    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Whatfix
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    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementUserpilot
    Likelihood to Recommend
    8.0
    (1 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementUserpilot
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Userpilot
    Userpilot is very handy for those companies looking for a solution that can be implemented by someone other than a developer. Sure, the developer has to do the initial implementation but once that's done (took us about a day) then literally anyone else can create content. It has saved us a bunch of time not having to build and maintain a homegrown solution.
    Despite the plugin and Web App being a bit clunky, overall it has been a positive experience. I've especially appreciated the help from the support team. They've always responded to me within a day and come up with creative solutions for what I'm trying to do. I've learned from my interactions with them that though it may not be as intuitive as you'd like, there's usually a solution.
    Incentivized
    Read full review
    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Userpilot
    No answers on this topic
    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Userpilot
    No answers on this topic
    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Userpilot
    No answers on this topic
    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    Userpilot
    No answers on this topic
    ScreenShots